Digital Advertising Support Specialist

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers • Works directly with advertisers after the sale of their ad contract to gather creative assets, answer questions, write copy, edit/crop images, create proofs, and traffic ads to the website • Assists with quality control checks and follow-up emails to advertisers to confirm that their program is live at the launch of a campaign • Assists advertisers throughout their contract life cycle to provide performance data and make updates to their program • Communicates with customers and DMO partners through email, phone, and video calls • Utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests

🎯 Requirements

• Related experience in marketing, advertising, or social media • Skilled in writing marketing copy for paid content with strict character limits • Excellent English communication skills (written, comprehension and verbal) • Intermediate Adobe Photoshop skills • Desktop computer proficiency • Intermediate skills with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.) • Ability to successfully navigate websites • Experience with Salesforce is a plus • Experience in the Travel and Tourism industry is a plus • Communicate well with team members and customers • Detail-oriented, with exceptional problem-solving skills • Effective project management skills • Adaptable and enjoy working in a fast-paced, high-volume dynamic environment • Demonstrate an ability to meet deadlines without compromising accuracy • Patient and helpful when interacting with customers • Able to avoid jargon and explain industry-specific concepts • Take ownership of customer issues and see them through to resolution • Use situational judgment to determine actions • Able to prioritize customer needs • Demonstrate interpersonal skills with a diverse customer base • Good comprehension skills — ability to clearly understand and state customers' requests • Excellent documentation and typing skills • Good composition skills — ability to compose a grammatically correct, concise, and accurate written response • Work successfully in a team environment as well as independently

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities