HPC Advanced Customer Support Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $82.5k - $149.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🔒 Cybersecurity

🔬 Science

Defense • Cybersecurity • Science

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Install and verify user-requested software applications • Assess, install, and verify software using various source code build and management systems on the HPC platform • Assist users in compiling, debugging, and running their own custom-developed codes across various systems • Identify existing software within the portfolio that can satisfy end user’s research requirements • Collaborate with software Subject Matter Experts (SMEs) • Develop Standard Operating Procedures (SOPs), Concept of Operations (ConOps), and workflows to manage tickets

🎯 Requirements

• Must hold an active in scope Secret clearance prior to start (US Citizenship required) • Bachelors and 8 years of experience, a Masters and 6 years, or equivalent experience • Communicates effectively both orally and in a written form with users and office staff • Experience working with HPC resource managers such as Slurm or PBS Pro • Experience supporting a scientific userbase • Application installation or optimization experience on an HPC system • Experience working with MPI • Experience building software via CMAKE or Spack

🏖️ Benefits

• Health and Wellness programs • Income Protection • Paid Leave • Retirement