Director of Product, Customer Experience

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k - $230k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

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Voltus

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

🏢 Enterprise

🤝 B2B

Energy • Enterprise • B2B

Voltus is a leading virtual power plant operator and distributed energy resource technology platform. The company pays energy users, including commercial, industrial, and residential sectors, to reduce or shift their electricity usage in response to grid stress, high prices, and high emissions. Operating across all nine wholesale power markets in the US and Canada, Voltus provides demand response solutions that create new revenue streams for energy users while contributing to grid reliability and sustainability. Voltus also offers real-time tracking of cash earnings, payments, energy usage, and avoided CO2 emissions, and has a focus on advancing equitable access to revenue opportunities related to the energy transition.

📋 Description

• Define and drive product strategy across the customer experience — dispatch, performance, settlement, metering and hardware data, and the financial experience. • Lead and grow a team of product managers as a player-coach, fostering a culture of extreme ownership, rapid velocity, and customer obsession. • Build a customer experience that scales, turning a historically high-touch, service-led relationship into a product customers can self-serve. • Collaborate cross-functionally with the market platform PM team, engineering, design, energy markets, GTM, and executive leadership. • Balance vision and execution, moving fluidly between long-term strategy and hands-on product design, discovery, experimentation, and iteration. • Own the metrics that matter: customer engagement, retention, settlement accuracy, value per MW, and financial transparency.

🎯 Requirements

• 10+ years in Product Management, with at least 3+ years leading and scaling PM teams in high-growth environments. • Deep expertise in energy markets, specifically demand response, DER participation, energy storage, or grid services. • Proven track record shipping customer-facing products at scale. • Player-coach orientation, you want to lead and develop a team and stay close to the craft. • Fluency turning economic complexity into trust. • A track record of bringing AI into how product teams work. • Scrappy and action-oriented. • Effective communicator and cross-functional influencer, including at the executive level.

🏖️ Benefits

• Unlimited leave for full-time employees • Parental leave • Comprehensive benefits package to promote health, wellness, and financial security