Experience Partner

🕒 3 days ago

🇺🇸 United States – Remote

💵 $67k - $72.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪙 Affiliate Manager

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Develop, grow, and manage strategic customer relationships. • Serve as an industry subject matter adviser in government CX, public engagement, communications, consultation, or digital services as a client-facing executive of Granicus. • Create and deliver effective presentations and proposals to address the specific needs of a customer or prospect. • Support delivery team to manage scope, timeline, execution, and acceptance. • Empower and guide individual contributors in career-pathing through monitoring and evaluation of performance, alignment to corporate professional development program, and company growth. • Help train and elevate internal teams in consultative solutions development, sales, development, strategy, and implementation. • Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes. • Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders. • Identify and develop customer engagement and recognition opportunities. • Drive organic growth by leveraging our current book of business and relationships. • Work with customer to create demand for Granicus services and solutions. • Collaborate with Granicus leadership to shape development of new services based on customer demand and insight. • Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes. • Represent Granicus in speaking roles, panel participation, and internal or external engagements as a public sector thought leader on customer experience, digital communications, data, and overall transformation.

🎯 Requirements

• 4-6 years' experience in consulting, customer success, or enterprise account management. • Ability to serve as a trusted adviser to government stakeholders; experience collaborating with and managing expectations of government clients a plus. • Demonstrated commercial acumen and successful track record of customer or project management. • Passion for public service, citizen engagement, service transformation and communication. • Strong interpersonal skills for internal and external relationship building at multiple levels of the organization, including cross-departmental colleagues and customers. • Self-motivated, flexible problem solver, who can manage routine but can also adapt quickly and find alternative ways to get the work done. • Ability to manage multiple client relationships and competing priorities. • Commitment to diversity of thought and consideration of different ideas.

🏖️ Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life. • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health. • Work From Home Reimbursement – Support a productive home office environment. • Multiple Health Plan Options – Including a 100% employer-paid plan. • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan. • Fitness Reimbursement Program – Stay active, your way. • On-Demand Mental Health Support – Access to Headspace and other wellness tools. • Paid Parental Leave – For both birthing and non-birthing parents. • Traditional & Roth 401(k) – With a generous company match. • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind. • Online Learning Platforms – Fuel your professional development. • Competitive Salary & Bonuses – Your contributions are valued and rewarded.