Manager, Experience Cloud Specialists

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $104k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Lead, coach, and develop Experience Cloud Specialists, Senior Experience Cloud Specialists, and Experience Cloud Operations Specialists • Establish performance expectations, development plans, career pathways, and accountability measures • Create operating cadences including team meetings, one-on-one coaching, opportunity reviews, forecast inspection, territory planning, and strategic account discussions • Coach team members on consultative discovery, executive engagement, platform positioning, commercial strategy, opportunity qualification, and cross-functional leadership • Build onboarding, enablement, and continuous-development programs • Own the Experience Cloud Specialist operating model and align priorities and resource allocation with GXC growth and customer-modernization objectives • Partner with Sales and Customer Success leadership on customer segments, legacy conversion targets, migration opportunities, and expansion plays • Ensure customer-specific platform strategies connect government priorities with GXC capabilities, Experience Partner services, Data Insights, AI-enabled capabilities, and measurable outcomes • Establish qualification, prioritization, forecasting, documentation, and governance standards for migrations, legacy swaps, upgrades, renewals, and expansion opportunities • Maintain visibility into pipeline health, conversion activity, risks, blockers, competitive threats, resource needs, and next steps • Support complex, high-value, and executive-level customer opportunities and serve as an escalation point • Ensure Platform Operations support pricing analysis, quoting, contracts, renewals, commercial scenario development, Salesforce accuracy, and transaction execution • Build partnerships across Sales, Customer Success, Solution Consulting, Experience Partners, Product, Implementation, Renewals, Sales Operations, Contracts, Legal, Finance, and executive leadership • Clarify ownership, handoffs, decision rights, and escalation paths across customer lifecycle teams • Define and improve specialist plays, discovery methodologies, customer engagement approaches, enablement materials, reporting, and best practices • Use data and feedback to identify trends, capability gaps, operational friction, customer needs, product gaps, competitive trends, and improvement opportunities • Implement scalable workflows, automation, and AI-assisted processes • Represent the organization in leadership meetings, executive customer engagements, workshops, webinars, conferences, and enablement sessions • Foster customer focus, commercial accountability, collaboration, responsible AI use, continuous learning, and operational excellence

🎯 Requirements

• Minimum of five years of experience at Granicus or equivalent relevant experience in government technology, SaaS, public-sector consulting, customer success, solution consulting, strategic sales, account management, or a related field • Minimum of two years of experience leading customer-facing teams or significant cross-functional programs • Demonstrated success leading customer-growth, platform-adoption, migration, modernization, renewal, upgrade, or expansion programs • Demonstrated experience coaching professionals in consultative discovery, executive engagement, platform strategy, and commercial opportunity management • Experience managing pipeline, forecasting, opportunity qualification, revenue objectives, or a portfolio of strategic customer opportunities • Demonstrated experience leading cross-functional initiatives involving Sales, Customer Success, Solution Consulting, Product, Operations, Finance, and executive stakeholders • Experience developing operating frameworks, playbooks, methodologies, governance, enablement programs, and scalable processes • Strong people leadership and coaching capabilities • Deep understanding of consultative selling, customer success, solution discovery, platform adoption, strategic account management, and value-based customer engagement • Strong understanding of State and Local government operations, organizational structures, procurement environments, strategic priorities, and technology modernization initiatives • Strong executive presence and ability to facilitate strategic conversations with senior government leaders and internal executives • Strong commercial acumen, including opportunity qualification, expansion strategy, pipeline management, forecasting, competitive positioning, recurring revenue, and revenue objectives • Strong analytical and research capabilities • Excellent written, verbal, presentation, facilitation, and change-management skills • Strong organizational and time-management skills • Working knowledge of SaaS contracting, renewals, pricing, quoting, product transitions, Salesforce, and recurring-revenue processes • Ability to lead AI-enabled workflow redesign and automation • Experience working directly with State and/or Local government customers strongly preferred • Strong knowledge of Granicus solutions, customers, Government Experience Cloud strategy, customer lifecycle, and internal operating processes strongly preferred • Experience with Salesforce and related business systems strongly preferred • Experience designing or scaling AI-enabled workflows, automation, and operational improvement initiatives preferred • Change management, value-selling, consultative-selling, customer-success, solution-consulting, or leadership training or certification is a plus • No degree requirement for this role

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • Life & AD&D Insurance with 100% employer-paid coverage • Online Learning Platforms • Competitive Salary & Bonuses • Remote-first work environment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume