Senior Content, Customer Marketing Manager

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $90k - $135k / year

⏰ Full Time

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Grant Street Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

Grant Street Group specializes in cloud-based government solutions for tax collection, e-payments, and auctions. The company provides Software as a Service (SaaS) applications that manage the billing, collection, and distribution of taxes, along with secure electronic payment processing and online auctions. Notably, their TaxSys® platform handles a significant portion of property tax collections in Florida, while PaymentExpress® processes billions in online transactions. Grant Street Group is recognized as the largest internet auctioneer, facilitating online auctions for various financial and legal instruments across numerous government entities.

📋 Description

• Build and manage an editorial roadmap aligned with Grant Street Group’s priorities • Decide which stories to tell, for whom, and in what format • Research, interview, write, and edit thought leadership, market perspectives, client stories, case studies, reports, emails, web content, campaign assets, executive bylines, webinar narratives, and social content • Create a repeatable process for identifying customer outcomes and proof points • Develop a bench of client references, speakers, and advocates for case studies, webinars, events, sales references, and co-marketing • Draw out points of view from executives and subject-matter experts and turn their expertise into market-facing content • Partner with Client Success and operations leaders on voice-of-client programs, including relationship surveys or NPS • Own communications, response capture, analysis, reporting, and insight-sharing for voice-of-client programs • Establish standards for content intake, prioritization, review, approvals, voice, reuse, distribution, and performance measurement • Partner with Growth Marketing to distribute content across campaigns, web, email, social, and events • Use engagement, conversion, pipeline influence, and customer participation data to improve the program • Set strategy, build practical processes, and create high-quality content for Grant Street Group’s market presence and client relationships

🎯 Requirements

• 5-7+ years of experience in B2B content marketing, customer marketing, editorial strategy, or a related discipline • Ideally, experience in enterprise software or another complex market • Portfolio demonstrating original thought leadership and credible customer storytelling • Excellent writing, developmental editing, and interviewing skills • Ability to make technical or operational subjects clear without flattening their substance • Experience building a content, advocacy, reference, or customer-engagement program from the ground up • Strong customer-facing judgment • Ability to work directly with executives, Sales, Product, Client Success, and public-sector clients • Ability to create structure amid ambiguous inputs, busy stakeholders, and persistent approval processes • Working knowledge of SEO and emerging answer-engine and AI-search practices • Sound judgment about using AI to improve research and workflow • Ability to manage multiple priorities and external contributors while remaining hands-on • Up to 10% travel availability • Experience marketing to state or local government audiences or working in GovTech is a bonus • Experience with customer reference, advocacy, NPS, client communications, or retention programs is a bonus • Familiarity with long, relationship-driven sales cycles and credibility-focused markets is a bonus

🏖️ Benefits

• Collaboration tools and a technology-rich work environment • Remote and on-site collaboration settings • Up to 10% travel for occasional team gatherings, conferences, company meetings, and select client or project visits