Content Evaluator – Bilingual, French and English

Job not on LinkedIn

🔥 9 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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InnoData

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2019

🤝 B2B

💼 Consulting

🌍 Social Impact

B2B • Consulting • Social Impact

InnoData is INNOvation DATA SCS, an Italian social cooperative based in Foggia that identifies itself as a provider of technological solutions. The company website (currently under maintenance) highlights "Soluzioni tecnologiche" (technological solutions) and emphasizes social impact ("Impatto sociale"). Contact details listed include Via Francesco Crispi 65, 71121 Foggia, Italy. Based on the available information, InnoData appears to operate at the intersection of technology and social impact, likely offering tech-focused services to other organizations.

📋 Description

• Conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger • Evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases • Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions, including Action Fidelity, Faithfulness, Hallucination, Compliance, Tone, and Handoff • Benchmark informational (R1) and transactional (R2) customer queries against authoritative business sources such as FAQs, product catalogs, and SOPs within the task UI • Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets • Deliver precise evaluations against performance targets

🎯 Requirements

• Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone (highly prioritized) • Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance • Exceptional written French skills with a strong command of tone, brand voice, grammar, and nuance • Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation • Comfort using dedicated web-based tools and labeling interfaces

🏖️ Benefits

• Flexible hours