Senior Network Operations Analyst

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Gravie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏥 Healthcare

🛡️ Insurance

🤝 B2B

💰 $150M Private Equity Round - Gravie on 2025-05

Healthcare • Insurance • B2B

Gravie is a benefits and health insurance solutions company that helps small and midsize employers, brokers, and employees access and administer more flexible, affordable health benefits. Its flagship offerings include Comfort (a level-funded health plan), Gravie ICHRA (Individual Coverage Health Reimbursement Arrangement administration), Gravie Pay (support for healthcare costs), and Gravie Care; the company focuses on enabling SMBs to offer individualized, lower-cost coverage and simplifying benefits administration.

📋 Description

• Manage the day-to-day operations of Gravie's existing provider networks, including open issues and renewals • Document network operations processes and keep them current as workflows evolve • Administer the provider network inquiry intake system using triage and prioritization rules • Monitor SLAs and queue aging and report volume and resolution trends across channels • Build and maintain network scorecards • Investigate deviations and inconsistencies in provider reporting, identify root causes, and recommend process fixes • Turn network data into practical insights for Network leadership decision-making • Partner with Contracting, Customer Service, Claims, and Networks to improve provider data flows between teams and systems • Replace manual, ad hoc work with repeatable processes, checklists, or lightweight tools • Flag operational risks and recommend fixes to Provider Network leadership

🎯 Requirements

• Bachelor's degree, or equivalent experience • 2+ years of experience in network operations, health plan operations, or provider network management • 2+ years of experience building or improving operational processes in a healthcare or health plan setting • 2+ years of experience managing the ongoing performance of a provider network or similar operational function • 2+ years of experience working with provider, claims, or network data to build reporting or track performance • Familiarity with network adequacy requirements or CMS/state reporting standards • Experience with SQL, Excel, or BI tools such as Tableau, Looker, or Power BI • Project or program management experience

🏖️ Benefits

• Alternative medicine coverage • Flexible PTO • Up to 16 weeks paid parental leave • Paid holidays • 401k program • Transportation perks • Education reimbursement • 2 days of paid paw-ternity leave • Standard health and wellness benefits