IT Product Support Specialist – Salesforce

🔥 17 hours ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $69k - $77k / year

⏰ Full Time

🟢 Junior

🌐👷 Salesforce Administrator

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Great Minds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📚 Education

Education

Great Minds is an educational company dedicated to developing high-quality instructional materials for students and teachers. It offers comprehensive curricula in mathematics, English language arts, and science, designed to build deep and enduring knowledge. Great Minds' products, such as the Eureka Math², Wit & Wisdom, and PhD Science, aim to advance equity in classrooms by engaging all learners. The company supports educators with professional learning resources and customizable teaching materials that align with state standards and focus on building essential skills and knowledge. Great Minds is committed to making educational opportunities accessible to every student and provides resources to help educators tailor instruction to meet diverse classroom needs.

📋 Description

• Provide first- and second-level support for Salesforce, NetSuite, Dayforce, and other business systems • Troubleshoot login/access problems, data entry errors, report generation issues, and workflow inconsistencies • Escalate software bugs, outages, and configuration requests to internal application administrators or external vendors • Monitor incoming tickets and ensure accurate logging and categorization • Maintain service-level agreements for response and resolution • Assist users with system interfaces and business workflows • Communicate application changes, outages, and fixes with IT and business owners • Create and update user-facing documentation and FAQs in the IT knowledge base • Partner with product owners, IT Business Analysts, and Admin teams to relay user feedback and pain points • Identify opportunities to reduce support volume through automation, documentation, or system enhancements • Participate in testing new features, integrations, and releases for supported platforms

🎯 Requirements

• 1+ years of experience in IT support, business systems support, or Service Desk roles required • 3+ years of experience preferred • Experience supporting or administering Salesforce and NetSuite • Experience using Jira Service Desk or ServiceNow • Familiarity with Dayforce, DocuSign, and Google Workspace • Strong problem-solving, communication, and troubleshooting skills • Ability to translate technical concepts for non-technical users • Detail-oriented with strong documentation and ticket management discipline • Salesforce Administrator or NetSuite User certification preferred • Experience supporting ERP/CRM systems across Finance, Sales, or HR functions preferred • Experience working in a hybrid or distributed workforce environment preferred • Exposure to Workato, MuleSoft, or ticket triage best practices preferred • Bachelor's degree in information systems, Business Administration, or a related field, or equivalent practical experience • Cover letter and resume required • Successful completion of a background check required • Legally authorized to work in the United States • Must not require employment visa sponsorship

🏖️ Benefits

• Equal opportunity employment • Base salary is separate from benefits and other incentives • Remote work arrangement