Seasonal Call Center

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Greenshades Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

🏗️ Construction

💼 Consulting

💰 Private Equity Round on 2019-03

Healthcare • Construction • Consulting

Greenshades Software is a company that provides comprehensive payroll and human resource solutions, primarily serving mid-market companies across various industries. Their platform offers features such as payroll processing, HR management, benefits administration, tax compliance, and time and labor management. Greenshades focuses on enhancing the employee experience, simplifying payroll complexities, and ensuring tax and HR compliance with an emphasis on ease of use and integration with existing systems like Microsoft Dynamics. The company is known for its strong customer support and serves clients in sectors such as healthcare, construction, and transportation, among others.

📋 Description

• Provide responsive, professional support via phone, email, and live chat for payroll, year-end tax filings, and software troubleshooting • Accurately log, triage, and resolve support cases in a timely manner, escalating when appropriate • Guide clients through workflows, including year-end processes, in ad hoc or scheduled sessions • Maintain a positive and empathetic approach to reduce customer frustration during high-stress year-end periods • Collaborate with peers and leads to identify trends, share best practices, and improve support processes

🎯 Requirements

• 1+ years in technical support, call center, or customer service role in a high-volume environment • Strong computer skills and ability to learn new software platforms quickly • Experience with SaaS, payroll, tax, or HR systems is a plus • Clear, professional phone presence and excellent written skills, including grammar, spelling, and tone • Ability to troubleshoot common software issues, guide users through workflows, and de-escalate frustrated clients • Consistent, high-speed internet and a distraction-free environment for taking calls • Dependable, organized, and able to manage workload with minimal supervision • Availability to work extended hours and evenings as needed during year-end peak • Must be a resident of the United States • If hired, must provide documentation proving the right to work in the US • Must agree to an extensive background check, including acceptable financial history • Generally available to work 8am to 8pm ET, Monday through Friday

🏖️ Benefits

• Paid training on Greenshades software and year-end processes • Remote work with flexible shifts to cover high-volume periods • Opportunity to gain experience supporting mission-critical payroll and tax processes at scale