Customer Experience Center Specialist

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Group 1 Automotive

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🚘 Automotive

🛒 Retail

💸 Finance

💰 $3.5G Post-IPO Debt on 2025-05

Automotive • Retail • Finance

Group 1 Automotive is a Houston-based, Fortune 300 automotive retailer. Since its IPO in October 1997, it has grown to become the third-largest dealership group in the United States and has expanded operations into the United Kingdom. Group 1 operates new and used vehicle dealerships and complementary businesses including automobile financing, parts, service and collision centers; the company emphasizes geographic and brand diversity, interrelated revenue streams, operational efficiencies and prudent capital deployment.

📋 Description

• Serve as the primary point of contact for inbound customer calls regarding vehicle service needs • Deliver exceptional customer service by addressing customer questions and concerns • Build positive customer relationships while representing Group 1 Automotive • Schedule service appointments for multiple dealership locations • Recommend appointments based on customer needs, manufacturer maintenance schedules, and dealership availability • Confirm appointment details and provide service expectations • Respond to inquiries about vehicle maintenance, service pricing, warranty coverage, roadside assistance, and vehicle status updates • Resolve customer concerns or coordinate with appropriate dealership personnel • Document customer interactions and appointment details in multiple computer systems • Maintain complete and accurate customer records • Navigate multiple applications while maintaining productivity and service quality • Partner with Service Advisors, Service Managers, and internal teams • Contribute to team performance goals and customer satisfaction standards • Demonstrate Group 1 Automotive’s values of Integrity, Transparency, Professionalism, Teamwork, and Respect

🎯 Requirements

• Minimum of six months of experience in customer service, call center, retail, hospitality, appointment scheduling, or another customer-facing environment • Excellent verbal communication and active listening skills • Strong customer service and problem-solving abilities • Comfortable recommending services and asking for the appointment when appropriate • Strong computer proficiency with the ability to navigate multiple systems simultaneously • Excellent organizational skills with strong attention to detail • Reliable attendance and the ability to work independently in a remote environment • Professional home office with high-speed internet (minimum 30 Mbps) • Must reside within the Greater Houston area • Bilingual (English/Spanish) preferred • Automotive dealership or service experience preferred • Experience with appointment scheduling or customer contact center environments preferred • Availability to work one of the listed shifts: 10:00 AM–7:00 PM, 10:30 AM–7:30 PM, or 11:00 AM–8:00 PM • Availability for rotating Saturdays

🏖️ Benefits

• Opportunity for overtime • Monthly performance bonus opportunities • Overtime opportunities • $80 monthly technology allowance • Paid training • Annual performance reviews with merit increases • Performance-based paid time off • Employee discounts on vehicles, parts, and service • Employee referral bonus opportunities of up to $800 • Every Sunday off • Rotating Saturdays: work one Saturday, followed by two Saturdays off

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