Advanced Associate, Customer Service, Bilingual in Spanish

Job not on LinkedIn

🔥 1 hour ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Serve as the Level 2 escalation point for complex customer and service-related issues • Demonstrate application of concepts and guidelines • Act as a trusted escalation resource for service delivery challenges • Collaborate with internal teams to resolve issues • Capture and maintain customer and case information in internal databases and systems • Serve as a point of contact for Program Managers and clients regarding complex and service-related issues • Monitor and maintain Service Level Agreements across multiple Lines of Business • Own, work, and follow through on Service Direct Cases, reports, and assigned projects to completion • Use an internal case management system to complete tasks and find solutions for candidates while adhering to client policies and internal procedures • Provide clear and concise directions to clients, call center representatives, testing center administrators, and candidates • Troubleshoot and explain policies and testing procedures • Anticipate candidate needs and resolve issues affecting quality service • Use active listening, probing questions, supportive directions, and empathetic reassurance during high-stress situations • Research, analyze, interpret, and document customer issues • Support candidates and clients through changing challenges and service needs

🎯 Requirements

• High school diploma or equivalent level qualifications required • Bachelor's Degree or equivalent work experience preferred • 2 years of experience in a similar/related position • Fluent in both English and Spanish • High levels of customer service skills • Proficient with Windows, Microsoft 360 OneDrive, Excel, Word, and related applications • Conflict management skills • Time management skills • Ability to deal with ambiguity and overcome objections • Strong attention to detail • Excellent verbal and written communication skills • Willing and able to work assigned shifts • Ability to research, analyze, interpret, and document • Ability to adapt to changing business needs • All overtime must be approved in advance

🏖️ Benefits

• Career development opportunities • Incentives • Rewards • Competitive benefits package • New hire training and onboarding • Flexible work arrangements may be available • Paid time off may be limited during specific times due to business demands

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