Authorization Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $74.9k - $84.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Grow Therapy

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

🏪 Marketplace

Healthcare • Healthcare Insurance • Marketplace

Grow Therapy is a digital mental-health platform that connects clients to licensed therapists and medication providers, with online booking and sessions covered by insurance. The service markets fast access (most clients start within days), insurance billing (sessions average $21 with insurance), and outcome tracking (client-reported reductions in anxiety and depression, high reported improvement and therapeutic bond). Grow helps users find providers by specialty, availability, and insurance, and emphasizes low out-of-pocket costs and HSA/FSA eligibility.

📋 Description

• Own the authorization-denial pipeline at the trend level • Identify root causes across payers and drive systemic resolution • Build and maintain automated workflows to reduce manual authorization work • Manage and develop the authorization team, including staffing, quality audits, and productivity standards • Manage key partner relationships for authorization-specific issues • Handle escalations and process improvements with partners • Represent the authorization function in cross-functional discussions with payor partnerships • Partner with Billing, Eligibility, and Coding to resolve cross-functional issues • Escalate systemic authorization trends • Prepare the function for new frameworks and partnerships as Grow expands • Report directly to the Pre-Bill Operations Manager • Manage the Authorization Specialist and outsourced authorization-entry team

🎯 Requirements

• 3+ years of experience in authorization, utilization management, patient access, or medical billing • At least 1 year in a people management role • SQL fluency or ability to ramp up quickly • Comfortable directing and verifying data-driven, automated workflows • People management experience, ideally in authorization, utilization management, or patient access • Analytical ability to identify denial trends across payers • Comfortable owning external partner relationships and escalating issues professionally • Ability to build and enforce repeatable workflows for a high-volume, high-complexity function • Adaptability in a fast-moving, partially built environment • Prior VA Community Care Network or other government payer authorization experience is a bonus • Prior Employee Assistance Program experience, including Cigna, Octave, or similar, is a bonus • Experience building or scaling an operational function is a bonus • Hands-on SQL or workflow-automation experience is a bonus • Must be currently located in the United States • Must answer whether sponsorship will be required to work in the United States

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability coverage • No cost access to therapy through the Grow platform for US employees • Retirement savings programs • Equity opportunities • Flexible time off • Company paid holidays • Company-wide Winter Break • Up to 18 weeks of paid parental leave • New child stipend • Dedicated weekly flexible time for self care • Annual Wellness & Development Stipend • Pre-tax commuter benefits for teammates working from hub locations • Home workspace support • Meal benefits • Wellness memberships • Virtual care • Pet insurance discounts where available • Global travel assistance • Fully remote work arrangement • Company and department offsites 2–3 times per year