Field Service Supervisor

🔥 0 minutes ago

🦌 Connecticut, Maine, +4 more states – Remote

🦌 Connecticut – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $83.3k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Lead, mentor, and develop a team of field service engineers • Coordinate daily service operations and ensure timely issue resolution • Oversee complex troubleshooting and repair of advanced systems • Monitor and manage service KPIs, performance metrics, and quality standards • Build and maintain strong customer relationships • Ensure compliance with safety protocols, regulatory requirements, and quality systems • Partner with cross-functional teams to support operational goals • Drive continuous improvement initiatives to enhance service delivery • Support workforce planning, scheduling, and territory management • Serve as a technical resource to diagnose and resolve complex customer issues • Coordinate problem resolution with factory engineering, customer service, and other personnel • Identify recurring technical issues and trends affecting design, production, service, and maintenance processes

🎯 Requirements

• BS or graduate degree in Sciences, Engineering, Electronics, or equivalent experience • 5+ years of technical experience with complex scientific and laboratory instrumentation, including troubleshooting and repair • Prior experience leading, managing, and developing a team of highly skilled engineers preferred • Ability to facilitate, develop, and strengthen customer relationships and drive high levels of customer satisfaction • Experience managing schedules, tracking service activities, assisting parts inventory management, and driving revenue objectives • Ability to serve as a technical resource and diagnose and resolve complex customer issues using instrument performance reports, field representative documentation, and diagnostic data • Ability to coordinate problem resolution with factory engineering, customer service, and other personnel • Experience identifying and communicating recurring technical issues and trends and recommending modifications and feedback • Experience ensuring timely and accurate completion of team administrative and compliance requirements, including training, service reports, expense reporting, vehicle documentation, and other required records • Strong communication skills • Ability to work outside regular business hours and/or on-call work • Ability to travel overnight within regional territory monthly • Strong organizational skills and attention to detail • Must be legally authorized to work in the United States without sponsorship now or in the future • Must be able to pass a comprehensive background check and drug screen • Valid driver's license

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with stock purchase discount