Community CX Manager

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Grüns

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🧘 Wellness

🍽️ Food & Beverage

🏥 Healthcare

Wellness • Food & Beverage • Healthcare

Grüns is a wellness and fitness company that aims to make healthy eating enjoyable and accessible. The company transforms traditional greens supplements, which often have an unappealing taste, into delicious, snackable products that customers can look forward to consuming. With a variety of ingredients that support numerous health benefits, Grüns positions itself as a convenient solution for meeting nutritional needs.

📋 Description

• Proactively surface customer feedback across Trustpilot, BBB, Junip, and other review and complaint channels • Own high-severity and sensitive escalations using playbooks and involve Operations or Legal when needed • Convert escalation trends into upstream fixes, including training updates, coaching, and macro changes • Partner with Product, Operations, and Legal on recurring complaint themes • Build and own voice, tone, and community presence for Grüns’ emerging brands from launch through scale • Ensure each new brand is customer-ready on day one • Coordinate with the Community CX Manager on shared standards while maintaining distinct brand voices • Report to the Director of CX

🎯 Requirements

• 3–4+ years of experience in CX, community management, or complaint resolution • Strong depth in customer experience rather than only social or marketing • Understanding of help desk operations, prioritization, SLAs, and closing the customer loop • Hands-on experience with review or complaint platforms such as Trustpilot, BBB, Junip, or similar • Proactive cross-functional collaboration with CX and Community • Experience building voice and tone for a new or emerging brand from scratch • Public-facing experience responding to customer comments or reviews • Experience with CRMs such as Gladly, Zendesk, or Gorgias • Comfort using Shopify and Loop Returns • Ability to identify problems proactively and propose fixes • Judgment in determining when complaints require escalation • Comfort building processes from zero

🏖️ Benefits

• Base salary range of $90,000–$100,000 plus bonus depending on experience • Comprehensive benefits package • Highly competitive compensation • Career growth opportunities • Strong benefits coverage for employee and family • Generous PTO • Free Grüns • Additional health and well-being perks • Biannual company off-sites