Community Liaison, Western NC

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🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $50k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👫 Community Manager

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Vaya Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1972

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Vaya Health is a North Carolina-based organization that manages services for individuals with behavioral health issues, including mental health and substance use disorders, intellectual and developmental disabilities (I/DD), and traumatic brain injuries (TBI). The organization provides Medicaid services tailored for these populations, focusing on a person-centered approach that connects members to the necessary care and support for their unique health and wellness goals. Vaya Health emphasizes collaboration across various care areas to ensure comprehensive support for its members, fostering healthier communities across the region.

📋 Description

• Provide education to members/recipients and stakeholder entities about Transitions to Community Living (TCL), eligibility requirements, and the RSVP process • Educate providers and internal/external stakeholders on identifying and reporting barriers • Aid in eliminating TCL barriers and create or provide training opportunities • Coordinate with referral entities to assess member/recipient needs and educate stakeholders on appropriate services and levels of care • Identify service gaps and intervene to ensure appropriate care and coordinated services • Coordinate services across the LME/MCO system and other systems, including primary care • Provide education and assistance with local hospitals and other stakeholders related to RSVP • Provide potential members/recipients with information about the TCL process during community outreach • Educate facility stakeholders when individuals do not meet TCL eligibility and provide community resources • Perform Diversion, In-Reach, Transition Process, and Post-Transition responsibilities • Collaborate with the TCL team and community partners to identify needs and provide outreach and education • Serve as a voting member of the Vaya Local Barriers Committee • Set up, manage, and facilitate community stakeholder meetings • Facilitate and coordinate quarterly ACT/CST Collaborative Meetings • Collect data concerning TCL and collaborate with teams to resolve identified needs • Document contacts and interventions accurately in administrative health records • Support monthly reporting requirements for the Department of Justice Settlement • Work independently in the community with monthly formal supervision and informal supervision as needed

🎯 Requirements

• Minimum bachelor's degree in public service administration, psychology, sociology, social work, or a human service programmatic field, plus four years of directly related human services program experience; OR four-year college degree plus four years of administrative or consultative human service program experience; OR master's degree in a related human services field plus two years of supervised clinical experience; or equivalent combination of education and experience • Directly related experience includes case management, assessment and referral, supportive counseling, intervention, psychosocial therapy, and treatment planning • Experience working with children, adolescents, and adults with MHSU and IDD diagnoses • Operational knowledge of funding sources and access to existing funds, or ability to develop or present specialized funding requests • Thorough knowledge of TCL requirements, waiver and contractual requirements, and the TCLD database • Knowledge of the current Diagnostic and Statistical Manual of Mental Disorders • Knowledge of the MHSU/IDD service array provided through LME/MCO provider networks • Knowledge of Medicaid eligibility determinations • Ability to independently identify, implement, and assess system and organizational priorities related to TCL initiatives • Ability to communicate clearly and concisely verbally and in writing • Ability to make prompt independent decisions based on relevant facts and established processes • Problem-solving, negotiation, and conflict-resolution skills • Ability to organize multiple tasks and priorities and manage an assigned caseload under deadlines • Skill in Microsoft Office products, including Word, Excel, Outlook, and Forms, and Vaya Information Systems • Must reside in North Carolina or within 40 miles of the North Carolina border • Ability to perform community travel and work in various locations • Close visual acuity, walking, crouching, reaching, talking, hearing, repetitive hand/wrist/finger motion, and lifting up to 10 pounds

🏖️ Benefits

• Home-based position • Remote work arrangement • Community travel • Salary range of $50,006.54–$65,008.50 annually • Exempt position not eligible for overtime compensation • Equal opportunity employer