Community Liaison, Western NC

🕒 August 13

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vaya Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1972

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Vaya Health is a North Carolina-based organization that manages services for individuals with behavioral health issues, including mental health and substance use disorders, intellectual and developmental disabilities (I/DD), and traumatic brain injuries (TBI). The organization provides Medicaid services tailored for these populations, focusing on a person-centered approach that connects members to the necessary care and support for their unique health and wellness goals. Vaya Health emphasizes collaboration across various care areas to ensure comprehensive support for its members, fostering healthier communities across the region.

📋 Description

• Educate members/recipients, referral entities, providers, hospitals, facilities, and other stakeholders about TCL eligibility requirements and the RSVP process • Educate and provide training opportunities to internal and external stakeholders on TCL processes and identifying/reporting barriers • Cascade information to applicable Vaya Health departments to help eliminate TCL barriers • Coordinate with referral entities to assess member/recipient needs and educate them on appropriate services and levels of care • Identify service gaps and intervene to ensure individuals receive appropriate care • Coordinate services across the LME/MCO system and other systems, including primary care • Provide education and assistance in collaboration with local hospitals and other stakeholders for RSVP • Provide potential members/recipients with information on the TCL process during community outreach • Educate facility stakeholders when individuals do not meet TCL eligibility and provide additional community resources • Perform Diversion, In-Reach, Transition Process, and Post-Transition functions as directed by DMA/DMH • Collaborate with the TCL team and community partners to identify needs and provide outreach and education • Identify system barriers and participate as a voting member in the monthly Vaya Local Barriers Committee • Set up, manage, and facilitate meetings with community stakeholders • Facilitate and coordinate the quarterly ACT/CST Collaborative Meeting with Vaya departments, Quality Management, and Provider Network • Collect data on TCL concerns and collaborate with teams to resolve needs • Accurately document contacts and interventions in consumer administrative health records and support monthly Department of Justice Settlement reporting • Work independently in the community, with monthly formal supervision and informal supervision as needed • Perform other related duties as assigned

🎯 Requirements

• Must live in or near Vaya’s Western NC region • Must reside in North Carolina or within 40 miles of the North Carolina border • Bachelor’s degree in public service administration, psychology, sociology, social work, or a human service programmatic field and four years of directly related human services program experience; OR four-year college/university graduation and four years of administrative or consultative human service program experience; OR master’s degree in a related human services field and two years of supervised clinical experience; OR equivalent combination of education and/or experience • Experience working with children, adolescents, and adults with MHSU and IDD diagnoses • Operational knowledge of funding sources and access to existing funds, or ability to develop or present specialized funding requests • Thorough knowledge of TCL requirements, waiver and contractual requirements, and the TCLD database • Knowledge of the current Diagnostic and Statistical Manual of Mental Disorders • Knowledge of the MHSU/IDD service array provided through LME/MCO providers • Knowledge of Medicaid eligibility determinations • Microsoft Office and Vaya Information Systems proficiency required • Exceptional interpersonal and communication skills • Problem-solving, negotiation, and conflict-resolution skills • Ability to make prompt independent decisions based on relevant facts and established processes • Ability to organize multiple tasks and priorities and manage an assigned caseload under deadlines • Ability to shift between macro- and micro-level planning • Ability to perform community travel and physical activities including crouching, reaching, walking, talking, hearing, and repetitive hand, wrist, and finger motion

🏖️ Benefits

• Home-based position • Community travel/mobile work arrangement • Exempt position; not eligible for overtime compensation