Senior Director, Professional Services

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🔥 2 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $125k - $215k / year

⏰ Full Time

🟠 Senior

👔 Director

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Grupo Oxford

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Grupo Oxford is a Brazilian online retailer operating an e-commerce store that sells consumer products and highlights bestsellers and new releases. The company promotes sales and incentives such as 10% off for Pix payments, 10% cashback on purchases, free shipping on orders over R$299 (except for North and Northeast regions), and a purchase guarantee offering replacement for breakage or defects. Its website emphasizes promotions, payment discounts, and customer assurance policies targeting direct consumers.

📋 Description

• Manage day-to-day engagement delivery and client expectations, including timely resolution of matters that arise and all related communications with clients and Managing Director • Provide detailed tracking of tasks and deliverables • Ensure quality and timeliness of deliverables • Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls • Provide status reports of progress on all active engagements • Oversee scope and financials for engagements and assist in keeping the engagement on track for time, budget, and deliverables • Monitor engagements, ensuring scope and contract compliance • Manage quality of delivery and communicate to client and Managing Director when issues arise • Administer performance management for engagement teams • Estimate and scope new project opportunities in support of Oxford sales professionals • Prepare estimates and budgets for new engagements • Expand and identify new business projects in new and existing accounts • Coach and mentor IT staffing professionals to enable them to sell new IT Services and develop opportunities in existing accounts • Support existing Oxford sales team members to position, propose, sell and close new IT Services engagements • Develop and maintain executive and manager-level relationships with clients • Assigned one Subject Matter Expertise area in support of the business as a whole: Specific Solutions, Project Management, Methodology Framework, and Technology Enablement for practice, etc. • Performance Manager for up to five (5) manager or engagement delivery coordinator level individuals

🎯 Requirements

• Bachelor’s degree in Business, Computer Science or Information Systems; MBA preferred • Big 5 consulting experience (or similar) at Manager or Senior Manager level • 10+ years of consulting experience • 10+ years industry-specific experience for the designated industry focus area • Experience managing, setting priorities, solving complex problems and selling in a consultative role • Prior experience managing team performance with at least five (5) professionals concurrently • Successfully manage engagement teams comprised of at least ten (10) professionals per engagement • Good organization skills • Excellent verbal and written skills to communicate at all levels of an organization required • Strong knowledge of Microsoft Excel and PowerPoint advanced features • Working knowledge of project management principles, methodologies, and alternative delivery approaches such as Agile • Experience with onboarding/off-boarding associates/consultants at clients • Experience with project/program portfolio management, tracking and collaboration tools such as: Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc. • Great customer relationship management skills • Results-oriented with a high sense of urgency to meet client requirements • Experience with resources planning, budgeting and forecasting • Ability to maintain regular attendance and work all hours necessary or required

🏖️ Benefits

• holiday pay • paid time off • medical, dental, vision, life and disability benefit plans • flexible spending accounts • health savings accounts • employee tuition reimbursement • student debt assistance • 401(k) Retirement Savings Plan