Patient Access Manager

🔥 17 minutes ago

🐊 Florida, North Carolina – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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GSK

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💊 Pharmaceuticals

🏥 Healthcare

Manufacturing • Pharmaceuticals • Healthcare

GSK is a global healthcare company focused on uniting science, technology, and talent to advance pharmaceutical products and vaccines. With a commitment to innovation, GSK aims to provide solutions that help manage and prevent diseases, improving health outcomes for patients worldwide.

📋 Description

• Serve as the single point of contact for patients, caregivers, and healthcare provider office staff across the GSK Oncology portfolio • Guide patients through onboarding, access, reimbursement, and ongoing treatment-support phases • Conduct welcome calls and ongoing patient-journey touchpoints using approved call guides, FAQs, and Prescribing Information • Support enrollment in GSK services, including PAP, and guide patients and offices through enrollment requirements and consent capture • Provide approved treatment education and information on coverage outcomes, cost-sharing, and financial assistance options • Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and back-office Benefits Specialists • Maintain accurate documentation in GSK internal systems and Salesforce Health Cloud / CRM • Capture and report adverse events and product quality complaints within required timeframes • Educate provider offices on payer coverage, coding, payment policies, and GSK Patient Support Programs • Support office-level access case resolution by explaining benefit investigations, prior authorization requirements, and appeal pathways • Identify and escalate complex, systemic, or technical payer issues • Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams within compliance boundaries • Follow SOPs, business rules, compliance guidance, HIPAA requirements, and confidentiality standards • Maintain strict separation between patient-facing and account-facing activities

🎯 Requirements

• Bachelor's degree • 3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria • Ability to travel up to 20%, including overnights • Valid driver's license • Candidates should reside within the assigned territory or within 30 miles of the territory border • Extensive experience in oncology patient navigation, access and reimbursement, or hub case management • Advanced degree, such as an MBA, MPH, PharmD, or another relevant clinical or business degree • Active RN license and Bachelor of Science in Nursing (BSN) • Experience using CRM and case-management platforms, preferably Salesforce Health Cloud • Excellent verbal, written, and presentation communication skills

🏖️ Benefits

• Comprehensive benefits program for US employees (details provided via GSK US Benefits Summary) • Equal Opportunity Employer