Client Care Manager – Licensed Customs Broker

Job not on LinkedIn

🔥 1 hour ago

🗽 New York – Remote

🗽 New York – Remote

💵 $63k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GHY International

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1901

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

GHY International is a leading trade and brokerage services provider that specializes in customs brokerage and trade compliance for North American importers. Established in 1901, GHY offers comprehensive support for businesses engaged in global trade, ensuring that they navigate the complex rules and regulations governing shipments. With a focus on seamless and cost-effective services, GHY International helps clients facilitate a high volume of imports and exports annually, positioning itself as a trusted partner in international commerce.

📋 Description

• Oversee the day-to-day activities of a client care team • Ensure timely, compliant, and exceptional service delivery • Balance team workloads and support regulatory compliance and proactive client engagement • Lead, coach, mentor, and develop team members responsible for regulatory guidance, audit activities, and data management • Create work schedules, facilitate team huddles, set goals, conduct performance discussions, and provide ongoing coaching • Identify training needs and execute training plans with the US Trainer • Participate in hiring, staffing assessments, and departmental training planning • Build and maintain long-term client relationships through proactive communication, problem-solving, and retention strategies • Serve as the primary escalation point for client issues • Collaborate with CBP, PGAs, freight forwarders, clients, and other partners to resolve entry issues • Create, maintain, and ensure accuracy of SOPs for major accounts • Facilitate MARP annual client visits and complete required reporting • Participate in TBRs and follow-up action planning • Support new client onboarding, systems integration, database setup, SOP development, and reporting • Participate in client training, software demonstrations, and cross-selling opportunities • Conduct client exit interviews and support retention strategies • Ensure import and export transactions comply with CBP, PGA, and applicable regulations • Champion operational efficiency, automation, continuous improvement, and emerging AI technologies • Monitor quality control processes, including high-duty entry checks, 7th-day reports, census warning resolution, and exception workflows • Provide oversight and hands-on assistance for tariff inquiries, entry audits, corrections, and exceptions • Review production and error reports and communicate trends and corrective actions • Monitor regulatory changes, industry developments, and SOP updates • Collaborate with Operations, Trade Services, Billing, Innovation, and other departments • Participate in US Managers Meetings and improvement initiatives • Support after-hours needs on a rotational or as-needed basis

🎯 Requirements

• 5+ years of related experience • Licensed Customs Broker Designation REQUIRED to be considered for remote role • Certified Customs Specialist (CCS) Designation • Advanced knowledge of U.S. Customs regulations • Advanced knowledge of HTS classification, GRI/GN rules, and explanatory notes • Advanced knowledge of PGA requirements and data elements • Advanced knowledge of entry and invoice requirements • Experience working with customs brokerage software systems • Familiarity with EDI and emerging technologies, including AI-enabled tools • Proficiency with Microsoft Office, including Outlook, Word, Excel, and Co-Pilot • Strong technology proficiency • Knowledge of HTS verification and database management • Ability to navigate diverse client needs and varied SOP requirements • Strong analytical, problem-solving, conflict-resolution, leadership, team-building, prioritization, and communication skills • Ability to manage tight deadlines, work independently, self-motivate, and handle stress positively • Ability to participate in after-hours on-call rotation • Ability to work up to two statutory holidays annually

🏖️ Benefits

• Performance-based bonus program • Scheduled salary assessments • Comprehensive, subsidized health coverage • Dental coverage • Vision coverage • Short- and long-term disability coverage • Life and AD&D coverage • Work-life balance initiatives • Giveback Committee, Social Committee, and Cultural Ambassadors • Access to internal university • Leadership development program • Flexible work arrangements • Remote work eligibility for Licensed Customs Brokers • Travel opportunities/requirements