Patient Access Manager

🕒 September 30

🏄 California, Nevada, +1 more states – Remote

🏄 California – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $167.5k - $279.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 21 days.

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GSK

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💊 Pharmaceuticals

🏥 Healthcare

Manufacturing • Pharmaceuticals • Healthcare

GSK is a global healthcare company focused on uniting science, technology, and talent to advance pharmaceutical products and vaccines. With a commitment to innovation, GSK aims to provide solutions that help manage and prevent diseases, improving health outcomes for patients worldwide.

📋 Description

• Serve as the point of contact for patients, caregivers, and HCP office staff • Provide approved oncology care, benefit, product, disease-state, and program information • Conduct welcome calls and ongoing patient-journey touchpoints • Support patient enrollment in GSK services, including PAP • Guide patients and offices through enrollment requirements, missing information, and consent capture • Provide treatment education using approved call guides and supply ISI and PI when appropriate • Educate patients on coverage outcomes, cost-sharing, and financial assistance options • Facilitate transfers to Specialty Pharmacy, Medical Information, the GSK Response Center, REMS vendors, and Benefits Specialists • Maintain accurate documentation and capture adverse events and product quality complaints • Educate provider offices on payer coverage, coding, payment policies, and GSK Patient Support Programs • Support access case resolution, including benefit investigations, prior authorizations, and appeal pathways • Identify reimbursement barriers and escalate complex issues • Interface with Payer Account Managers, Specialty Pharmacy Account Directors, and Oncology Sales teams • Document interactions and manage cases in Salesforce Health Cloud / CRM • Follow SOPs, business rules, compliance guidance, HIPAA requirements, and confidentiality controls • Maintain separation between patient-facing and account-facing activities

🎯 Requirements

• Bachelor's degree • 3+ years of combined experience in field reimbursement, hub case management, patient experience programs, or helping patients and providers navigate insurance verification, prior authorization requirements, and access criteria • Ability to travel up to 20%, including overnights • Valid driver's license • Candidates should reside within the assigned territory or within 30 miles of the territory border • Extensive experience in oncology patient navigation, access and reimbursement, or hub case management • Experience using CRM and case-management platforms, preferably Salesforce Health Cloud • Excellent verbal, written, and presentation communication skills

🏖️ Benefits

• Annual bonus • Eligibility to participate in share-based long-term incentive program • Health care and other insurance benefits for employee and family • Retirement benefits • Paid holidays • Vacation • Paid caregiver/parental and medical leave

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