Member Experience Advocate I – Call Center

🔥 23 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GTE Financial

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1935

🛡️ Insurance

🏦 Banking

💳 Fintech

Insurance • Banking • Fintech

GTE Financial is a credit union founded in 1935, focused on providing comprehensive financial services to its members. Offering products such as checking and savings accounts, loans for vehicles and homes, insurance services, and investment advice, GTE Financial is committed to helping individuals and businesses achieve their financial goals with personalized service. With a strong emphasis on community involvement and member education, GTE emphasizes a member-centric approach to banking and financial management.

📋 Description

• Manage inbound calls and/or virtual teller sessions • Resolve fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries • Refer quality loan referrals based on member needs • Gather information, analyze facts, and educate members on appropriate products and services • Provide one-point resolution and deliver a positive member experience • Present information in one-on-one and small-group situations • Use virtual banking technology to access products • Follow Member Care and credit union procedures and policies • Learn additional tasks through training and knowledgebase to advance to Member Experience Advocate II • Achieve individual, team, and organizational goals • Communicate consistently with the leadership team • Engage in team, organizational, and community initiatives • Complete required training timely • Maintain current knowledge of applicable compliance rules and regulations

🎯 Requirements

• High school diploma or equivalent from an accredited institution • Some college preferred • Minimum 1–3 years' experience or combination of education and experience • Previous customer service, banking, and/or call center experience required • Working knowledge of Word, Excel, and Explorer • 10-key skills • Functional knowledge of the Bank Secrecy Act, U.S. Patriot Act, Office of Foreign Assets Control, Anti-Money Laundering, Right to Financial Privacy Act, and Bank Bribery Act • Bilingual English/Spanish preferred • Quiet workplace for remote work • Power and high-speed internet over 100MB minimum • Video capability; 1.5 Mbps up and down recommended • Candidates must meet all technical requirements before the first day of training • Hybrid candidates must live within driving distance of the office and regularly commute as needed

🏖️ Benefits

• Remote work arrangement • Alternative work arrangements subject to performance standards • Required technical setup support for remote work • Full-time employment