Community Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👫 Community Manager

👻 Ghost score 0%

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GTIA - Global Technology Industry Association

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

🤝 B2B

🤝 Non-profit

🔒 Cybersecurity

B2B • Non-profit • Cybersecurity

GTIA - Global Technology Industry Association is a membership association that connects and supports more than 2,800 companies across the global IT channel. GTIA serves IT service providers (including MSPs), vendors, distributors and industry associates by providing networking, peer-driven insights, research, member education, events (such as ChannelCon and ChannelCon EMEA), mentorship, advisory councils, recognition awards, and cybersecurity programs including a Cybersecurity Trustmark. The organization focuses on fostering collaboration, professional development, and business growth within the IT channel through resources, events, and programs tailored to channel companies and leaders.

📋 Description

• Build direct, ongoing relationships with member organizations in the US community • Serve as the community's day-to-day voice for GTIA • Connect members to peers, programs, research, and resources • Support membership engagement, retention, renewal, and acquisition • Welcome new members and identify members at risk of leaving • Manage the Community Executive Council, including recruiting and supporting council members • Set agendas and meeting schedules and facilitate focused, well-attended meetings • Launch, facilitate, and manage interest groups • Recruit and support Interest Group leaders and coordinate agendas, speakers, and content • Monitor chapter leadership coverage, meeting cadence, attendance, and member satisfaction • Connect chapters to GTIA events, research, and resources • Identify, recruit, and manage Advisory Council members • Track business, technology, regulatory, and market issues affecting members • Gather member input through conversations, groups, chapters, and surveys • Report member themes and emerging issues to leadership • Represent GTIA at regional, GTIA, and industry events • Help members participate in events, speaking opportunities, and volunteer roles • Collaborate with community, member experience, events, research, education, and partnership teams • Maintain accurate member records, group rosters, and chapter information • Share community plans and progress with the VP • Travel regularly within the territory to connect with members and chapters

🎯 Requirements

• Deep knowledge of the IT channel and the MSP and solution provider community in the territory • Genuine passion for the IT channel • Proven ability to build relationships and trust with business owners and senior leaders • Experience running peer groups, chapters, or volunteer-led communities • Strong facilitation skills, in person and virtual • Excellent diplomacy • Even-keeled under pressure • Member-first mindset, with the ability to understand and address member needs • Analytical skills to spot trends and turn member input into clear themes • Appropriate understanding and use of technology to improve efficiency and outcomes • Proficiency with Microsoft 365 (Excel, PowerPoint, Word, Copilot) • Excellent interpersonal, written, and oral communication skills • Ability to work independently and within cross-functional, geographically dispersed teams • Strong organizational and time management skills, with the ability to prioritize multiple assignments and meet deadlines • Outstanding attention to detail and quality • Degree preferred but not required • 7+ years of diverse experience in the IT channel/MSP ecosystem • Demonstrated experience leading or managing member communities, peer groups, chapters, or associations

🏖️ Benefits

• A fully remote work environment • Excellent health benefits • Unlimited PTO • Competitive salaries • A strong incentive program • Annual performance-based bonus • Medical, dental, and vision coverage • 401(k) with employer match • Paid time off and holidays • Parental leave

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