Associate IT Operations Engineer

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green Thumb Industries (GTI)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Green Thumb Industries (GTI) is a company dedicated to enhancing well-being through the power of cannabis. Founded in 2014, GTI invests in people, brands, and retail experiences to champion safe and quality cannabis products aimed at improving health, happiness, and comfort. With a focus on social impact, the company strives to create positive change in communities through its Growing for Good program, which emphasizes restorative justice, inclusion, environmental stewardship, and community engagement. GTI is committed to shaping a more inclusive cannabis culture and has become known for its reputable brands such as RYTHM and incredibles.

📋 Description

• Troubleshoot, install, and maintain PCs, laptops, retail Point of Sale technology, printers, iPads/iOS devices, VoIP phones, and other end-user systems • Assist in managing Dell and Nutanix servers, Windows Server 2016/2019, Meraki and Fortinet network equipment, manufacturing IoT devices, ISP circuits, copper Ethernet, and single-mode fiber optics • Monitor and respond to issues through the Fresh Service helpdesk ticketing system • Address alerts from the SolarWinds system monitoring platform proactively and reactively • Participate in after-hours, weekend, and holiday on-call support rotations • Support information systems planning, implementation, and administration across IT functional areas • Troubleshoot and resolve hardware, software, and network issues according to internal procedures • Support end-users, set up equipment, document issues, and escalate when necessary • Install and configure software and apply patches or updates to servers, workstations, and network devices • Test and monitor IT system performance for security and reliability • Travel up to 40% to support manufacturing/CPG sites • Perform additional responsibilities assigned by the manager

🎯 Requirements

• High School Diploma or equivalent required • Associate’s or Bachelor’s degree in Information Technology or related field preferred • Up to two years of experience and/or training in IT support or related fields • Understanding of IT hardware and software systems, including PCs, laptops, iPads, PoS systems, servers, networking equipment, and Windows Server environments • Familiarity with basic network troubleshooting (Ethernet, fiber optics) and system monitoring tools is a plus • Ability to troubleshoot and resolve technical issues related to hardware and software systems • Strong communication and interpersonal skills to interact with internal customers and team members • Flexibility to participate in on-call rotations, handle physical tasks, and travel as needed • Ability to pass state cannabis licensing requirements, including federal background checks • Ability to perform tasks involving lifting up to 50 pounds, walking, climbing stairs/ladders, and equipment setup • Must pass any and all required background checks • Must remain compliant with legal or company regulations for working in the industry • Must possess valid driver’s license • Must be a minimum of 21 years of age • Must be approved by state badging agency to work in cannabis industry

🏖️ Benefits

• Discretionary annual incentive program may be available, driven by organization and individual performance