Field IT Operations Engineer

🔥 13 hours ago

🐊 Florida, New York, +1 more states – Remote

🐊 Florida – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

💵 $75k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Green Thumb Industries (GTI)

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Green Thumb Industries (GTI) is a company dedicated to enhancing well-being through the power of cannabis. Founded in 2014, GTI invests in people, brands, and retail experiences to champion safe and quality cannabis products aimed at improving health, happiness, and comfort. With a focus on social impact, the company strives to create positive change in communities through its Growing for Good program, which emphasizes restorative justice, inclusion, environmental stewardship, and community engagement. GTI is committed to shaping a more inclusive cannabis culture and has become known for its reputable brands such as RYTHM and incredibles.

📋 Description

• Independently troubleshoot, install, configure, repair, and maintain PCs, laptops, retail Point of Sale systems, registers, printers, iPads/iOS devices, VoIP phones, and related end-user technologies • Diagnose hardware, software, peripheral, account, and connectivity issues; implement solutions and document work performed • Coordinate equipment deployments, replacements, moves, and lifecycle activities • Support and maintain Dell and Nutanix server environments, Windows Server 2016/2019, Meraki and Fortinet network infrastructure, manufacturing IoT devices, ISP circuits, and related systems • Perform configuration changes, software installations, firmware updates, patching, testing, and preventive maintenance under change-management procedures • Troubleshoot copper Ethernet, single-mode fiber, network performance, wireless coverage, and site interconnectivity issues • Own primary support for assigned systems or locations and escalate high-risk or highly complex issues • Monitor, prioritize, investigate, and resolve incidents and service requests through Freshservice • Respond to SolarWinds and other operational alerts • Serve as an escalation resource for Associate Engineers • Coordinate technical incident response, communicate status, and engage Senior Engineers or vendors when needed • Contribute to root-cause reviews and implement corrective or preventive actions • Complete infrastructure upgrades, site openings, remodels, equipment refreshes, and technology deployments • Review project requirements, identify dependencies, provide status updates, and communicate risks or delays • Work at offices, retail locations, manufacturing facilities, warehouses, and construction sites • Travel for business-critical issues and scheduled project work • Maintain technical documentation, installation records, support procedures, diagrams, asset information, and knowledge-base articles • Follow and reinforce security, change-control, incident-management, installation, and customer-communication standards • Provide guidance and knowledge sharing to Associate Engineers • Recommend improvements to system reliability, support processes, and operational efficiency • Participate in after-hours, weekend, and holiday on-call rotations • Support information systems planning, implementation, administration, and operational readiness • Perform additional responsibilities assigned by management

🎯 Requirements

• High School Diploma or equivalent required • Flexibility to participate in on-call rotations and travel up to 40%, including occasional last-minute travel • 3+ years of progressively responsible experience in IT operations, infrastructure support, field services, systems administration, or a related technical role • Demonstrated ability to independently troubleshoot and resolve moderately complex hardware, software, server, network, wireless, and connectivity issues • Working knowledge of end-user devices, retail PoS technology, Windows environments, server infrastructure, network equipment, monitoring platforms, and IT service-management practices • Experience performing installations, configuration changes, patching, equipment deployments, and preventive maintenance using documented procedures • Ability to organize work, manage multiple priorities, communicate status, and complete assignments with limited day-to-day supervision • Strong written and verbal communication skills and a professional approach when working with internal customers, vendors, contractors, and team members • Ability to document technical work clearly and provide appropriate guidance to less-experienced team members • Ability to pass state cannabis licensing requirements, including federal background checks • Valid driver’s license and ability to meet company travel requirements, where applicable • Ability to lift and carry up to 50 pounds and perform equipment setup, boxing, unboxing, mounting, and cable installation • Ability to walk, stand, bend, kneel, climb stairs and ladders, use basic hand tools, take accurate measurements, and perform minor installation or carpentry-related tasks when required • Ability to work safely around low-voltage cabling and electrical infrastructure while following company safety requirements and using qualified electrical personnel when required • Ability to work in active construction sites and operational facilities where conditions may include heat, cold, noise, dust, limited access, or temporary lack of restroom facilities

🏖️ Benefits

• Discretionary annual incentive program may be available, driven by organization and individual performance