Senior Client Services Specialist – Key Accounts

🕒 July 14

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $69.8k - $96k / year

⏰ Full Time

🟠 Senior

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guardant Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Deliver high-touch, operationally rigorous support to Guardant Health’s Key Accounts • Ensure timely case resolution, accurate clinical documentation, and proactive account management • Serve as a trusted liaison between clients and internal teams • Navigate client/provider EMR systems such as Epic and Cerner to retrieve patient and clinical data • Identify and resolve missing, incomplete, or incorrect information impacting case processing • Identify repeat order time points and coordinate sample collection with the clinical team • Document findings, actions taken, and resolutions in internal systems with precision and compliance • Escalate systemic issues and contribute to process improvements • Serve as the primary point of contact for assigned Key Accounts, remotely and in person as needed • Provide proactive order follow-ups and reminders • Respond to client inquiries and manage customer data requests in alignment with compliance and privacy standards • Address account-level concerns and coordinate resolution with cross-functional partners • Manage and track tissue sample requests through receipt and documentation • Coordinate shipping, pathology lab communication, and internal follow-ups • Review pathology reports to extract relevant clinical information and support case resolution • Support and reconcile Advance Beneficiary Notices (ABNs) and other required clinical documentation • Ensure documentation meets HIPAA and internal compliance standards • Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations • Participate in ongoing training on EMR systems, client protocols, and regulatory requirements • Contribute to scalable workflow improvements and operational best practices • Support strategic discussions with internal and external stakeholders when needed

🎯 Requirements

• Bachelor’s degree required • Has to live in the Memphis Area • Ability to travel to assigned accounts as required • Background in Biotechnology, Lifesciences, Healthcare with 5+ years of relevant experience working with healthcare providers and crossfunctional teams is required • Prior field experience strongly preferred • Experience working in or with EMR systems (Epic, Cerner, etc.) preferred • Demonstrated experience handling PHI and working within HIPAA compliance standards • Proven ability to communicate complex clinical or operational topics clearly • Strong cross-functional collaboration skills • High attention to detail with the ability to manage multiple concurrent tasks • Experience generating and interpreting reports to support customer needs • Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems • Ability to critically evaluate and responsibly leverage AI-enabled tools in accordance with company policies, ethical standards, and regulatory requirements • Background screening including criminal history is required • Ability to sit for extended periods of time • Ability to lift routine office supplies and use office equipment

🏖️ Benefits

• Hybrid work model with designated in-person/onsite collaboration days and work-from-home days for eligible onsite employees • Reasonable accommodations for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs