International Inside Sales Representative – Gypsum

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Guardian Industries - DeWitt

WebsiteLinkedInAll Job Openings

- employees

🏭 Manufacturing

🏗️ Construction

Manufacturing • Construction

Guardian Industries - DeWitt is a facility or operating unit of Guardian Industries listed among Koch companies. Guardian Industries is a global manufacturer best known for producing glass and building-related products and operates multiple manufacturing sites; the DeWitt location is presented in Koch’s careers/company listings as one of the Guardian Industries locations offering roles in manufacturing, engineering, operations and related functions. As part of Koch’s portfolio, the site is positioned within a large industrial/manufacturing network and supports production, operations and career opportunities tied to Guardian’s glass and building products businesses.

📋 Description

• Provide an exceptional customer experience while supporting Team and GP objectives; act as a trusted single point of contact for international customers. • Process customer orders into the sales/ERP system in a timely and accurate manner; validate pricing, lead times, incoterms, and any special terms. • Respond to customer inquiries for product information, availability, order status, pricing, and invoice reconciliation across global time zones. • Track inventory levels at your assigned facilities and coordinate inventory allocation to ensure stock availability meets international demand. • Manage customer order files and delivery plans accounting for manufacturing volatility, lead-time changes, and reroutes. • Coordinate multi-modal transportation (ocean, air, rail, truck/intermodal) and engage carriers, freight forwarders, or brokers to meet customer delivery requirements. • Prepare, review, and transmit required international shipping documentation (commercial invoices, packing lists, bills of lading, certificates of origin, MSDS, letters of credit, customs forms); escalate compliance questions to Export/Import teams. • Proactively track shipments and manage delivery exceptions: investigate missed deliveries, arrange re-delivery or split shipments, coordinate claims documentation, and communicate remedies to customers. • Plan and coordinate jobsite deliveries that require multiple loads: sequence loads, confirm site access/permits, coordinate staging and on-site contacts, and minimize disruptions. • Manage relationships with customer decision-makers across a defined sales territory; collaborate with field sales to set territory goals and meet objectives. • Proactively identify opportunities and offer value-based alternatives (routing, packaging, consolidated shipments) to lower delivered cost or improve lead time. • Respectfully challenge processes and propose innovative improvements; lead or participate in continuous improvement initiatives. • Understand market drivers, freight trends, and competitors to articulate position and act with a business-owner mentality. • Communicate clear, timely status updates and escalation plans to internal stakeholders (Sales, Operations, Trade Compliance, Finance). • Be committed to continuous improvement and maintain a positive, collaborative attitude toward team ideas and feedback.

🎯 Requirements

• Bilingual English/Spanish • 2 or more years in customer service, supply chain, account management, or inside sales • Experience, especially order entry, in SAP S/4HANA • Flexibility to travel up to 10% based on the needs of the business

🏖️ Benefits

• medical • dental • vision • flexible spending and health savings accounts • life insurance • ADD • disability • retirement • paid vacation/time off • educational assistance • infertility assistance • paid parental leave • adoption assistance