National Account Implementation Manager

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🔥 4 minutes ago

🌲 North Carolina, Ohio, +1 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $100k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

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Guardian Industries - DeWitt

WebsiteLinkedInAll Job Openings

- employees

🏭 Manufacturing

🏗️ Construction

Manufacturing • Construction

Guardian Industries - DeWitt is a facility or operating unit of Guardian Industries listed among Koch companies. Guardian Industries is a global manufacturer best known for producing glass and building-related products and operates multiple manufacturing sites; the DeWitt location is presented in Koch’s careers/company listings as one of the Guardian Industries locations offering roles in manufacturing, engineering, operations and related functions. As part of Koch’s portfolio, the site is positioned within a large industrial/manufacturing network and supports production, operations and career opportunities tied to Guardian’s glass and building products businesses.

📋 Description

• Lead multiple large national campaigns and multi-site customer rollouts from implementation intake and planning through installation, reporting, and transition to ongoing account management • Translate national account commitments into executable site-level plans covering scope, product mix, dispenser quantities, surveys, ordering, communications, installation approach, and milestone ownership • Analyze end-user location, employee count, opportunity, product, geographic, and installation data to segment, prioritize, and sequence economical rollout waves • Coordinate national initiatives and campaigns with GP sellers across the United States by providing assignments, requirements, timelines, tools, training, and follow-up support • Partner with distribution headquarters and local teams to align forecasts, stocking, refill readiness, delivery timing, order placement, implementation status, and issue resolution • Develop and maintain dispenser and product forecasts with Customer Development Leaders, Category Managers, forecasting teams, and GPMS • Manage site-level end-user communications, including welcome messages, surveys, instructions, scheduling updates, delivery expectations, installation readiness requirements, and escalations • Coordinate installation planning and execution with GPMS, contracted installers, GP sellers, distributors, and customer site contacts • Maintain Salesforce account hierarchies, initiatives, contacts, site-level opportunities, data loads, and reporting for 30 or more concurrent implementations • Monitor progress, placements, volume, category expansion, and wins • Lead project calls and provide status updates, forecasts, decisions, risks, action items, and performance reporting to customers, distributors, sellers, internal partners, and National Accounts leadership • Improve implementation processes, tools, handoffs, and playbooks by capturing lessons learned and sharing best practices and training • Travel for customer meetings, distributor alignment, site launches, installation reviews, and internal working sessions as needed

🎯 Requirements

• 3+ years of experience in sales, project management, program implementation, account management, supply chain, customer operations, or a related field • Experience using Salesforce to manage account structures, contacts, initiatives, opportunities, and reporting • Willingness and ability to travel up to approximately 20% • Experience leading large, multi-location customer implementations, enterprise deployments, national campaigns, or complex installation programs • Formal project or program management experience, including scope development, workback schedules, risk management, status reporting, issue resolution, and post-project review • Experience working with strategic distributors and coordinating headquarters, local branches, field sellers, logistics, inventory, and end-user stakeholders • Advanced Salesforce knowledge, including parent-child account hierarchies, initiatives, site-level opportunity creation, pipeline management, data loads, dashboards, and reporting • Experience with forecasting, inventory planning, high-volume order management, customer service processes, and multi-destination shipping

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible spending accounts • Health savings accounts • Life insurance • Accidental death and dismemberment (ADD) • Disability insurance • Retirement benefits • Paid vacation/time off • Educational assistance • Infertility assistance • Paid parental leave • Adoption assistance • Remote/home-based work arrangement • Sales incentives based on individual and business performance