Technical Customer Success Manager, API

🔥 4 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $40 - $63 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Lead end-to-end onboarding and implementation for Media API customers from kickoff through go-live • Translate business requirements into API workflows and advise on authentication, endpoints, webhooks, and integration best practices • Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support • Own a portfolio of API customers, primarily Aryeo Lite customers, throughout the customer lifecycle • Monitor customer health, API usage, and adoption to identify risks, barriers, and opportunities • Conduct periodic customer reviews covering business goals, integration performance, adoption, and improvements • Serve as relationship owner for Media API integration partners and support partner launches • Gather and share API customer and partner feedback with Product and Engineering • Advocate for product and process improvements that reduce integration friction and improve scalability • Create onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources • Serve as a technical escalation point for Customer Success and Onboarding team members • Partner with Customer Success Managers to resolve technical challenges affecting adoption, health, or retention • Enable internal teams through API training, documentation, and technical best practices

🎯 Requirements

• 2+ years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role • Hands-on experience with REST APIs, webhooks, authentication methods, and integration workflows • Ability to investigate and troubleshoot technical issues and communicate findings, recommendations, and next steps • Ability to work with technical and non-technical stakeholders and translate complex concepts into practical guidance • Strong project management and organizational skills to manage multiple implementations and onboarding timelines • Critical thinking, problem-solving, and relationship-building skills • Ability to collaborate across Customer Success, Product, Engineering, Support, and other internal teams • Experience serving as a technical escalation point or supporting cross-functional teams through complex customer issues is preferred • Experience supporting a SaaS product with API or integration components is preferred • Experience creating API documentation, implementation resources, or technical how-to guides is preferred • Experience supporting technology or integration partners is preferred • Experience in real estate technology, marketplaces, or media-related workflows is preferred • U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Remote work from a physical location of choice with no permanent corporate office workplace • Equity awards based on experience, performance, and location • Flexible distributed work through Cloud HQ • Equal employment opportunity and disability accommodation support