Technical Customer Success Manager, API

🕒 September 15

🏄 California – Remote

🏄 California – Remote

💵 $40 - $63 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 8%

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📋 Description

• Lead end-to-end onboarding and implementation for Media API customers from kickoff through go-live • Translate business requirements into API workflows and advise on authentication, endpoints, webhooks, and integration best practices • Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support • Own a portfolio of API customers, primarily Aryeo Lite customers, throughout the customer lifecycle • Monitor customer health, API usage, and adoption to identify risks, barriers, and opportunities • Conduct periodic customer reviews covering business goals, integration performance, adoption, and improvements • Serve as relationship owner for Media API integration partners and support partner launches • Gather and share API customer and partner feedback with Product and Engineering • Advocate for product and process improvements that reduce integration friction and improve scalability • Create onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources • Serve as a technical escalation point for Customer Success and Onboarding team members • Partner with Customer Success Managers to resolve technical challenges affecting adoption, health, or retention • Enable internal teams through API training, documentation, and technical best practices

🎯 Requirements

• 2+ years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role • Hands-on experience with REST APIs, webhooks, authentication methods, and integration workflows • Ability to investigate and troubleshoot technical issues and communicate findings, recommendations, and next steps • Ability to work with technical and non-technical stakeholders and translate complex concepts into practical guidance • Strong project management and organizational skills to manage multiple implementations and onboarding timelines • Critical thinking, problem-solving, and relationship-building skills • Ability to collaborate across Customer Success, Product, Engineering, Support, and other internal teams • Experience serving as a technical escalation point or supporting cross-functional teams through complex customer issues is preferred • Experience supporting a SaaS product with API or integration components is preferred • Experience creating API documentation, implementation resources, or technical how-to guides is preferred • Experience supporting technology or integration partners is preferred • Experience in real estate technology, marketplaces, or media-related workflows is preferred • U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Remote work from a physical location of choice with no permanent corporate office workplace • Equity awards based on experience, performance, and location • Flexible distributed work through Cloud HQ • Equal employment opportunity and disability accommodation support

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