Technical Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $112.3k - $143.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 0%

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Vontier

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🚘 Automotive

⚡ Energy

🔧 Hardware

Automotive • Energy • Hardware

Vontier is a mobility technology company that powers convenience stores, fleet operators and auto repair shops with a broad portfolio of fueling and repair solutions. Its businesses include legacy and next-generation fueling equipment (Gilbarco Veeder-Root), EV charging and energy management (Driivz), alternative fuel refueling systems (ANGI), car wash technology (DRB), POS, payment and site automation (Invenco), and professional automotive tools and diagnostics (Matco Tools). Vontier provides connected hardware and software, multi-energy fueling platforms (traditional fuels, EV, CNG, RNG, hydrogen), data and analytics, and services to support customers' decarbonization and operational needs.

📋 Description

• Own and develop relationships with a portfolio of strategic enterprise customers • Serve as customers’ trusted advisor and primary point of contact • Understand customer objectives, technical environments, and success criteria, and build adoption and value plans • Lead business reviews, technical reviews, roadmap discussions, and success planning • Drive customer retention, satisfaction, adoption, and growth while identifying risks and opportunities • Develop expertise in the Driivz platform, architecture, APIs, integrations, and technical capabilities • Guide customers through APIs, integrations, data flows, authentication, and third-party systems • Partner with Product, R&D, Support, Operations, and internal teams to resolve technical challenges • Coordinate complex customer issues and escalations • Deliver technical and functional customer training • Create and improve training materials, best practices, and enablement processes • Translate customer requirements and feedback into actionable Product and R&D input • Become a subject-matter expert on Driivz solutions and the EV charging ecosystem

🎯 Requirements

• 4+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or a similar customer-facing technical role within a SaaS or technology company • Experience owning and developing large enterprise accounts and high-value ARR portfolios • Ability to build trusted relationships with technical, operational, and executive stakeholders • Experience with REST APIs, integrations, and complex software platforms • Ability to understand technical architecture and troubleshoot issues across multiple systems and stakeholders • Experience leading customer meetings, technical discussions, workshops, and training sessions • Excellent communication and presentation skills, with the ability to explain complex technical topics to technical and non-technical audiences • Ability to independently manage multiple strategic customers, priorities, and escalations • Experience collaborating with Product, Engineering/R&D, Support, Sales, and other cross-functional teams

🏖️ Benefits

• Medical, dental, and vision insurance • Disability and life insurance • Family planning programs through Maven Clinic • Diabetes management support through Livongo • Women’s health coverage • Adult and elder care support • Paid parental leave • 401(k) plan with matching company contributions • Paid time off up to 15 days • 13 paid holidays, including 3 floating holidays, per year • Paid sick leave • Continuous learning and professional growth opportunities • Work-life balance and collaboration in an inclusive environment