Customer Success Manager

🕒 August 27

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 33%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 75 days.
• Jobs at this company usually fill in 36 days.
• Reposted once.
• No salary listed.

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Guardz

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

💰 $56M Series B - Guardz on 2025-06

Cybersecurity • SaaS • B2B

Guardz is a unified, identity-centric cybersecurity platform and managed detection and response (MDR) provider built for managed service providers (MSPs). It offers AI-native 24/7 detection and human-led MDR, endpoint and identity threat detection (EDR/ITDR), email security, cloud data protection, security awareness training, phishing simulations, external attack surface monitoring, and integrated cyber insurance — all delivered as a multi-tenant SaaS to consolidate security controls, reduce alert fatigue, and streamline MSP operations.

📋 Description

• Own a portfolio of MSP accounts from post-sales handoff through onboarding, adoption, renewal, and expansion. • Lead onboarding, adoption check-ins, business reviews, and renewals with clear agendas and documented next steps. • Guide new partners to first value and monitor adoption to catch risk before it affects renewals. • Use health scores, usage data, and AI-generated insights to prioritize outreach and own resolution plans for at-risk accounts. • Identify and qualify expansion opportunities, leading upsell conversations in partnership with Sales. • Pilot AI-enabled Customer Success workflows and help build scalable team playbooks and processes. • Own outcomes measured by retention, adoption, time-to-value, and expansion.

🎯 Requirements

• 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. • Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models. • Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes. • Comfort using data, dashboards, and customer signals to prioritize work and make decisions. • Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers. • Strong presentation and facilitation skills across trainings, business reviews, and executive conversations. • High agency and follow-through: you close loops, keep commitments, and hold yourself accountable. • Preferred: Experience with MSPs, MSSPs, channel partners, or technology resellers. • Preferred: Hands-on use of AI tools as part of a CS workflow (Claude a plus). • Preferred: Familiarity with customer success platforms such as Totango, ChurnZero, or Gainsight. • Preferred: Comfort with health scoring, churn-risk analysis, and customer journey mapping.

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