Program Manager – Engagement & Rewards

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Manage the operational execution of customer health and well-being programs and products, rewards programs, wellness challenges, communications, and program enhancements. • Coordinate customer projects including timelines, deliverables, approvals, testing, launch readiness, and ongoing program support. • Manage customer and internal reporting requests, reporting enhancements, reporting audits, and dashboard reviews. • Analyze customer engagement and health and well-being product data to identify trends, opportunities, and recommendations. • Create reports, executive summaries, presentations, dashboards, and materials supporting customer reviews and leadership reporting. • Manage customer and internal reporting requests, ensuring accurate, timely and actionable insights. • Support implementation and ongoing management of digital well-being solutions. • Serve as the day-to-day operational lead for assigned vendor partnerships, including project coordination, issue resolution, enhancement tracking, and business reviews. • Coordinate vendor meetings, maintain project documentation, and track action items, risks, and deliverables. • Lead Creative Services projects including customer communications, challenge promotions, flyers, toolkits, and other marketing materials. • Manage project plans, timelines, trackers, dependencies, risks, and status updates for customer-facing initiatives and departmental projects. • Leverage AI-enabled tools to enhance project management, reporting, customer communications, content development, and operational efficiency. • Identify and implement opportunities to automate processes, improve workflows, and generate actionable insights using AI and emerging technologies. • Support strategic initiatives, product enhancements, innovation projects, customer campaigns, and operational improvement efforts. • Develop and maintain project documentation, workflows, standard operating procedures, templates, and governance processes. • Partner with Account Management, Sales, Customer Success, Coaching Team, Product, Reporting, Marketing, Operations, and other internal teams and vendor partners to support successful customer outcomes including demos, upsells, and other customer presentations as needed. • Attend customer meetings to provide program updates, reporting insights, and operational support. • Identify and implement innovative approaches that enhance the participants’ experience, increase engagement, and improve operational efficiency.

🎯 Requirements

• Bachelor's degree required • 3+ years of project management, customer program management, operations, reporting, analytics, customer success, or related experience • Demonstrated experience managing multiple projects and competing priorities • Strong customer-facing communication, presentation, and relationship management skills • Advanced proficiency in Microsoft Excel, PowerPoint, and Microsoft Office Suite • Excellent organizational, analytical, problem-solving, and time management skills • Experience using generative AI tools (e.g., Microsoft Copilot, ChatGPT, or similar platforms)

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • Medical, dental, vision • 401(k) with match • Robust EAP • Wellness program