Senior Director, Technology Program Management

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Own the Global PMO technology program portfolio, establishing a governance model, prioritization framework, and reporting cadence that gives leadership clear visibility into program health, risk, and investment performance across all active initiatives. • Serve as the executive escalation point for program-level decisions and cross-program conflicts, and champion AI-native, agile-at-scale program delivery by creating and evolving PMO methodologies, templates, and tooling, reducing ceremony and modeling the operating principles FICO is embedding across its engineering organization. • Provide senior sponsorship and strategic oversight for FICO's flagship Product and Engineering Transformation program, partnering with executive sponsors across Product, Engineering, HR, Legal, and Security to align direction and resolve blockers requiring SVP-level engagement. • Hold the transformation team accountable to milestones, quality, and stakeholder outcomes, and represent program progress and risks in executive forums, translating complexity into clear business impact. • Act as a trusted partner to the Head of Product, Head of Engineering and Architecture, Head of Technology Operations, and other technology executives, providing the portfolio-level view needed to make investment and resourcing decisions. • Build strong working relationships across Product, Engineering, HR, Legal, Security, and Finance, and represent the Global PMO in cross-functional leadership forums to keep technology priorities visible and appropriately resourced. • Hire, develop, and retain a high-performing team of program and project managers, defining career paths, competency frameworks, and performance standards, while building a culture of accountability, transparency, and continuous improvement that earns the trust of engineering and product teams rather than adding bureaucratic overhead. • Drive annual and quarterly technology program planning cycles, owning portfolio-level dashboards and executive reporting as the trusted source of truth on status, investment tracking, and outcomes. • Identify cross-program synergies, shared infrastructure needs, and resourcing conflicts early, and partner with Finance and HR to manage program budgets, headcount plans, and vendor relationships across the portfolio.

🎯 Requirements

• Extensive, progressive experience in program or portfolio management, including senior leadership experience overseeing technology programs in a complex enterprise environment. • Demonstrated success leading large-scale organizational and technology transformation programs, with a clear understanding of what enables them to succeed and what causes them to fail. • Strong executive presence and communication skills, with the ability to engage credibly with senior leadership, translate complexity into business impact, and influence without authority across a matrixed organization. • Experience building and leading high-performing PMO or program management teams, including hiring, developing, and retaining senior individual contributors and managers. • Deep understanding of software product and engineering organizations, including what slows delivery down and what governance models enable rather than impede progress. • Track record of building portfolio governance models that provide real oversight without adding bureaucratic drag. • Experience managing programs at the intersection of technology, organizational change, and business strategy simultaneously. • Preferred experience leading or closely overseeing an AI, machine learning, or agentic engineering transformation program, along with a program or portfolio management certification such as PgMP, PMP, or SAFe SPC where applicable. • Familiarity with modern software delivery practices such as CI/CD, DevOps, and agile at scale is preferred, enabling credible assessment of program risk and engagement with engineering leaders.

🏖️ Benefits

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.