Practice Success Manager

Job not on LinkedIn

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guide Healthcare

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

⚕️ Healthcare Insurance

🏥 Healthcare

🎯 Recruiter

Healthcare Insurance • Healthcare • Recruitment

Guide Healthcare is leading a movement where creativity delivers positive change in the healthcare sector. The company specializes in allied health service provision and healthcare recruitment, focusing on the support and treatment of older adults. With a commitment to adding value to their clients, partners, and teams, Guide Healthcare aims to do things differently in the industry.

📋 Description

• Serve as the primary practice-facing relationship owner for an assigned portfolio and market of individual physician practices • Identify and secure new practice engagements • Sustain performance and satisfaction for practices receiving Guidehealth services • Introduce Guidehealth services and secure buy-in from practice leadership • Transition engaged practices into implementation through kickoff and onboarding coordination • Maintain ongoing engagement through monthly performance reviews and coaching • Serve as the practice-facing liaison to Guidehealth’s clinical pillars: CDI, Care Management, and Quality • Identify and evaluate practices for fit with value-based care services • Conduct outreach and initial meetings with practice leadership • Address practice-level objections and secure agreement to begin implementation • Maintain consistent communication and touchpoint cadence with assigned practices • Build trust-based relationships with practice administrators and frontline clinical staff • Represent practice feedback, needs, and risks internally and escalate when needed • Document meetings, correspondence, and interactions in HubSpot CRM • Schedule and coordinate performance reviews, escalation discussions, and ad-hoc check-ins • Determine appropriate meeting cadence and format for each practice • Provide monthly performance reviews and facilitate discussions with practice leadership • Translate performance data and benchmarks into actionable next steps • Support improvement plans tied to performance targets • Identify underperforming practices and escalate them with context • Communicate updates and workflow changes from clinical pillars to practices • Relay practice feedback and operational conditions to CDI, Care Management, and Quality leads • Resolve internal barriers or delays affecting service delivery with practices as the first point of resolution • Collaborate with the network’s Client Relationship Manager when additional support is needed • Support network- and client-level presentations and business reviews • Contribute portfolio-level performance narratives and practice-level context • Keep the Director informed of network trends, risks, and practice sentiment

🎯 Requirements

• Ability to travel locally up to 50% • Must reside locally in Georgia • Minimum 3 years of experience in a practice-facing, account management, or business development role within healthcare, value-based care, or a related field • Experience working within an ACO, MSSP, or value-based care model, including delegated services, managed care, or population health environments • Ability to build trust-based relationships and secure buy-in from physicians and practice leadership • Ability to facilitate productive, sometimes difficult, performance conversations with practice leadership • Strong understanding of individual primary care physician practice workflows, day-to-day operations, and front-office/clinical environments • Ability to manage multiple practice relationships simultaneously with high attention to follow-through • Strong written and verbal communication skills • Ability to translate performance data into a clear narrative for practice audiences • Strong time and task management skills • Ability to calibrate engagement intensity and format across practices with differing needs • Ability to work independently with ownership and accountability for practice-level outcomes • Based in or willing to relocate to the Atlanta, Georgia area • Ability to travel up to 50% of the time within Georgia for in-person practice engagement • Preferred: 4–5 years of experience or experience in practice acquisition, physician outreach, or provider network development • Preferred: Clinical background such as Medical Assistant, Care Manager, RN, or LPN • Preferred: Experience in a manager or operations role within a primary care practice • Preferred: Health coach certification or motivational interviewing skills • Preferred: Experience with CRM platforms, especially HubSpot • Preferred: Familiarity with quality metrics, HCC coding, or care management integration • Preferred: Existing familiarity with the Atlanta-area independent physician practice landscape • Minimum internet speed of 100 Mbps download and 10 Mbps upload • Employees must be accessible during stated working hours • Must follow security policies and procedures protecting PHI, PII, and Guidehealth intellectual property

🏖️ Benefits

• Fully remote work arrangement • Comprehensive Medical, Dental, and Vision plans • 401(k) plan with a 3% employer match to 6% employee contribution • Life and Disability insurance • Voluntary Life insurance options • Employee Assistance Program (EAP) • Paid time off plans • Paid parental leave • Learning and development resources • Necessary work equipment provided at no charge • Equal opportunity employment commitment

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