Guideway Care
201 - 500 employees
Founded 2017
🏥 Healthcare
☁️ SaaS
🤖 Artificial Intelligence
Healthcare • SaaS • Artificial Intelligence
Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.
Clinical Operations Manager
🕒 July 2
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Guideway Care
201 - 500 employees
Founded 2017
🏥 Healthcare
☁️ SaaS
🤖 Artificial Intelligence
Healthcare • SaaS • Artificial Intelligence
Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.
📋 Description
• Oversee the entire Remote RN Triage service line • Ensure high-quality patient care and operational efficiency • Manage a team of remote registered nurses providing triage services • Develop and implement policies and procedures to ensure compliance • Monitor and evaluate quality of care and implement improvement initiatives • Foster effective communication between triage team and healthcare providers • Manage day-to-day operations, analyze performance metrics and ensure compliance
🎯 Requirements
• Bachelor of Science in Nursing (BSN) required • Active and unrestricted Registered Nurse (RN) Compact license • Minimum of 5 years of clinical nursing experience • Previous experience in leadership or management role overseeing clinical staff • Oncology Experience • Strong leadership and team management skills • Excellent communication and interpersonal skills • Proficiency in using telehealth platforms and electronic health records (EHR) systems • Ability to analyze data and implement quality improvement initiatives • In-depth knowledge of healthcare regulations and telehealth best practices
🏖️ Benefits
• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • 401(k) retirement plan with a company match
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