Triage Medical Assistant

🔥 2 hours ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Guideway Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Guideway Care is a healthcare-focused enterprise that provides an evidence-based patient activation platform combining AI-driven orchestration and trained human Patient Activation Agents. Using its proprietary Motivational Patient Guidance (MPG) framework, Guideway guides patients through access, referrals, care transitions, and chronic disease management to improve adherence, reduce avoidable utilization, and boost satisfaction and financial outcomes for hospitals, health systems, payors/ACOs, FQHCs, and medical device providers. The company emphasizes measurable clinical and financial impact—fewer readmissions, higher appointment adherence, improved HCAHPS scores, and strong ROI—while addressing social determinants of health and operational barriers.

📋 Description

• Manage inbound and outbound patient communications via phone and secure messaging with professionalism, accuracy, and compassion. • Collect patient information including symptoms, demographics, and medication updates, and document these appropriately in the Electronic Medical Record (EMR). • Use pre-approved clinical triage protocols and scripts to guide patients through appropriate next steps (e.g., scheduling, provider messaging, or escalation). • Assist patients with navigating digital tools (e.g., patient portal), appointment follow-ups, and non-emergent health concerns. • Collaborate with LPNs, RNs, and providers by routing messages, submitting refill requests, and supporting documentation needs such as FMLA, ADA, or disability paperwork. • Maintain accuracy and compliance with HIPAA regulations and internal documentation standards. • Any other duties necessary to drive our values, fulfill our mission, and abide by our company values.

🎯 Requirements

• Completion of an accredited Medical Assistant program and active Medical Assistant certification (CMA, RMA, NCMA, or equivalent). • Minimum of 3–5 years' experience in a healthcare setting such as primary care, ambulatory care, or community health. • Prior telehealth, remote triage, or virtual care support experience preferred. • Strong communication skills with a calm, professional phone demeanor. • Excellent computer proficiency and experience working with EMRs (Epic, Cerner, Greenway, etc.). • Proven ability to manage multiple tasks, stay organized, and document interactions accurately and thoroughly. • Deep commitment to patient privacy, confidentiality, and empathetic service.

🏖️ Benefits

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents. • 401(k) retirement plan with a company match