Loan Mitigation Trainer

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

🏗️ Construction

💸 Finance

🏠 Real Estate

Construction • Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Conduct new hire training and support management with coaching and additional training for employees needing development • Facilitate all-hands training for department and division updates and changes • Design, develop, and maintain new hire curriculum and learning materials • Serve as a Loss Mitigation subject matter expert and communicate accurate information cross-functionally • Provide performance and progress feedback to trainees, employees, and leaders • Incorporate relevant feedback into training curricula • Review and audit loan-servicing documents, claims, modification figures, notices, appeal verbiage, and timelines for regulatory compliance • Review and audit income, expense, and qualifying information for compliance • Schedule and hold monthly mediations and personal meeting sessions as needed • Establish, document, and maintain department processes and procedures • Analyze performance metrics and develop coaching strategies • Identify departmental best practices and inefficiencies and recommend improvements to leadership • Cross-train employees interdepartmentally until proficient • Manage training administration, including scorecards, materials, and system access • Collaborate with Guild University and other Trainers • Support heavy production days as needed • Participate in special projects and perform other assigned duties

🎯 Requirements

• High School Diploma or equivalent, required • Minimum one year experience in Guild Loan Servicing • Minimum two years' experience in mortgage training and experience in any of Guild's systems; OR minimum three years' experience in training or public speaking-related roles • Prior experience in training/teaching, both virtual and in-person, or presentation experience required • Prior experience developing training content and technical writing required • Ability to coach less experienced team members, respond to questions, and build capabilities • Ability to work in an emotionally demanding role requiring patience, empathy, and sensitivity • Ability to facilitate learning solutions using adult learning theory • Aptitude and desire to learn new tools and techniques quickly • Strong interpersonal, multitasking, project management, analytical, and critical thinking skills • Strong verbal and written communication and public speaking skills • Highly proficient use of Microsoft Teams, SharePoint, PowerPoint, Word, and Excel • Proficiency in Microsoft Office Suite, Wiki, collaborative cloud-based programs, and third-party software applications • Ability to work with minimal supervision and be self-motivated • Ability to coordinate meetings and set up training sessions • Excellent time management, organization, and attention to detail • Ability to work in a fast-paced, metrics-driven environment • Ability to adhere to and apply established process protocols • Availability to work Monday–Friday during the business week

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD insurance • 401(k) with employer match • Pleasant work environment • Competitive compensation