Technical Account Manager

🔥 11 hours ago

🌵 Arizona, Illinois – Remote

🌵 Arizona – Remote 🌽 Illinois – Remote

💵 $29 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

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Gusto

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

🏥 Healthcare

🛡️ Insurance

💼 Consulting

Healthcare • Insurance • Consulting

Gusto is a comprehensive platform that provides payroll, benefits, and human resources solutions for businesses. It simplifies the complexities of payroll by offering automated deductions, direct deposits, tax filing, and compliance with various regulations. Gusto also integrates with other business tools and offers a range of employee benefits including health insurance, 401(k) plans, and more. The platform supports HR functions such as time and attendance tracking, hiring and onboarding, talent management, and performance reviews. Gusto caters to small and medium-sized businesses, including those that manage remote and global teams. It offers specialized solutions for accountants and provides APIs for developers to build payroll functionalities into their platforms. Gusto aims to help businesses run payroll efficiently, manage their teams, and ensure compliance with ease.

📋 Description

• Serve as the single point of contact and subject matter expert for Gusto’s core products • Guide customers through new product features and provide proactive education and support • Partner cross-functionally and creatively solve customer problems • Advocate internally for customers and influence product decisions and roadmap • Own the customer journey and build trust with an assigned book of business through inbound and outbound phone, email, and Google Meet interactions • Provide expert support for payroll and benefits inquiries • Proactively understand customers’ businesses, support models, and preferred connection styles • Identify churn risk and deliver solutions to mitigate it • Unblock customer friction points and address potential concerns with customers and internal teams • Maintain product knowledge and understanding of the competitive landscape • Leverage AI-assisted tools for research and communication while upholding accuracy, compliance, and Gusto’s voice

🎯 Requirements

• 6+ years of customer experience • 1+ year of full-time experience in Payroll • 2+ years of account management • Proven ability to proactively and reactively support customers through expert guidance and creative problem-solving • Ability to synthesize and communicate complex subjects clearly and effectively, verbally and in writing • Experience with Salesforce, Zoom/Google Meets, Google Suite, Google Calendar, Gmail, and scheduling tools • Ability to balance inbound calls, scheduled meetings, and email inquiries while prioritizing multiple high-priority resolutions • Strength in providing expert and creative customer resolutions with minimal support • Experience identifying and mitigating churn and navigating retention-focused customer discussions • Deep payroll knowledge • Ability to meet goals, deadlines, and commitments • Ability to think creatively, pivot quickly, and work strategically in ambiguous situations • Demonstrated AI fluency in a customer-facing role, including structured prompting, critical output review, and application of data-privacy and compliance guardrails

🏖️ Benefits

• Competitive base pay • Health insurance • 401(k) • Equity (RSUs) • Secure, reliable, and consistent internet connection required when working from a non-office location • Equal opportunity employer • Reasonable accommodations for qualified individuals with disabilities and disabled veterans