Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $190k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Planet Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

🏛️ Government

☁️ SaaS

🏢 Enterprise

Government • SaaS • Enterprise

Planet Technologies is a leading provider of Microsoft professional services aimed at optimizing government operations and solving business challenges using Microsoft tools and technology. Specializing in the public sector, Planet Technologies is recognized as a trusted advisor with 27 Microsoft Partner of the Year awards. They focus on utilizing existing Microsoft investments to drive efficiency and impact, particularly for government agencies and community colleges. With a commitment to service and partnership, Planet Technologies has maintained long-term relationships, such as with the Department of Energy, over a 26-year period. Their Evolve 365 program ensures effective technology adoption and learning for their clientele.

📋 Description

• Manage, support, and service assigned accounts with a focus on customer retention • Provide daily customer support interactions with Managed Services Engineers and Consultants • Manage delivery of IT services, ensuring service levels are met or exceeded and issues are resolved timely and effectively • Identify ways to increase customer satisfaction and add value for customers • Identify customer service opportunities and direct customers’ technical resources • Serve as an escalation and contact point for customer support requests and escalations • Coordinate with Managing Architects and technical resources when escalation beyond the Managed Services Team is needed • Coordinate with Account Executives regarding client issues and additional work opportunities • Coordinate technical resource assignment and allocation with the Managing Architect • Respond to customer technical issues and drive resolution • Manage annual renewals, provide proof of value, and identify add-on sales and service opportunities • Produce monthly internal and customer reports to support accurate invoicing • Manage hourly ad hoc OLC contract work as project manager according to Planet’s PMO methodologies • Manage Microsoft FastTrack engagements • Ensure Planet’s Advantage Services are delivered and maintained to meet client needs and expectations • Support impactful projects for federal government and commercial clients

🎯 Requirements

• Five (5) years of experience with IT customer account management, IT managed services, or IT project management, preferably in a Managed Services organization • Previous experience effectively working in large remotely based teams and managing multiple complex projects simultaneously • Ability to assimilate information quickly, think on your feet, and manage multiple priorities effectively • Exceptional skills with managing customer expectations and experience providing “trusted advisor” level service • Experience with CRM and helpdesk systems; knowledge of Microsoft tools and systems is a plus • Ability to identify when and how to escalate issues effectively • Ability to read and understand complex business requirements • Awareness of current development trends and demonstration of continuous learning • Bachelor’s degree and PMP certification preferred • US Citizenship (clearable) is required • Federal Agency Clearance Requirements may require up to a 10-year background investigation