Technical Account Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Seeq Corporation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏭 Manufacturing

Artificial Intelligence • Manufacturing

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data. The company specializes in data analytics software for various industrial markets, including oil refineries, pharmaceuticals, and energy production. Seeq's tools are designed to handle extensive manipulation of time-series data, events, and signals to provide insights and analytics, making it easier for manufacturing organizations to optimize processes and enhance predictive maintenance. Founded in 2013 and based in Seattle, Seeq leverages a team of experienced professionals from notable companies such as OSIsoft, Honeywell, and Microsoft.

📋 Description

• Serve as the primary technical liaison between customers and Seeq teams • Plan and manage rollouts of customized solutions, best practices, and significant use cases • Lead technical setup, integration, customer deployment, site rollout, expansion planning, testing, and coordination • Shepherd urgent or complex support tickets and coordinate timely resolution with internal teams • Coordinate customer Level 1 support with Seeq Support resources • Conduct technical reviews and monitor performance and availability • Drive renewals and identify expansion opportunities with Customer Success and Revenue organizations • Improve Seeq’s TAM services, processes, and best practices • Act as the internal customer advocate for function, availability, and performance • Establish subject matter expertise on Seeq platform, network, and security requirements • Translate Seeq product information and innovations into clear, actionable customer guidance • Identify risks, recurring problems, capability gaps, and opportunities for preventive solutions or feature enhancements • Audit customer hardware network health, including offline devices, uptime, and connectivity issues • Lead quarterly technical reviews covering uptime, support trends, configuration audits, training gaps, and forward-looking technical plans

🎯 Requirements

• 5+ years in a technical customer-facing role: Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support • Broad technical knowledge of Seeq, or a similar enterprise-level product • Demonstrated ownership of complex enterprise or strategic accounts as the customer's primary technical point of contact • Strong technical fluency with enterprise IT ecosystems • Bias toward ownership and ability to escort issues to resolution • Expertise in using platform analytics to make data-informed decisions • Ability to facilitate executive-level conversations and cross-functional workshops • Excellent cross-functional communication • Demonstrated ability to navigate complex customer relationships • Ability to coordinate effectively across time zones and geographically diverse regions • Ability to adjust to changing priorities while maintaining follow-through • Must be authorized to work in the country in which you reside • Seeq does not sponsor US F1 or H-1B work visas

🏖️ Benefits

• Competitive salary and cash bonus incentives • 12-week paid Seeq family leave • Unlimited PTO • Internet and mobile phone reimbursements • Medical benefits • Group term life insurance • Short-term and long-term disability insurance pre-tax benefits • Voluntary vision and dental (ortho) • Vacation bonus program • Employee Assistance Program • Generous home office allowance • Pet-friendly workspace