District Manager

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $91k - $145.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead the full Second Look client journey across virtual fulfillment operations from intake through resolution • Drive client satisfaction, retention, communication, and quality outcomes • Monitor conversion, satisfaction, service levels, productivity, and retention metrics; identify trends and implement improvements • Lead, coach, and develop managers and tax professionals across distributed virtual teams • Drive accountability for performance expectations, service standards, client communication, and operational routines • Support hiring, onboarding, talent development, and performance reviews • Build performance management frameworks, reporting processes, weekly progress routines, and accountability structures • Define, test, and refine workflows, service models, and operating processes using feedback and performance data • Support workforce planning, hiring strategy, staffing alignment, and seasonal ramp execution • Collaborate with Product, Technology, Training, Operations, Field Leadership, and other stakeholders on goals, processes, priorities, and roadmap initiatives • Monitor workload, queue health, productivity, staffing alignment, and workflow bottlenecks; implement risk mitigation strategies • Engage frontline teams, share best practices, and identify continuous improvement opportunities • Develop and maintain training materials, job aids, documentation, and standard operating procedures

🎯 Requirements

• Bachelor's degree in a related field or an equivalent combination of education and relevant work experience • 5+ years of related experience, including leadership and effective management of field personnel, workforce planning, staffing, and goal-setting • Strong analytical, critical thinking, and problem-solving skills • Ability to interpret data, manage multiple priorities, and meet deadlines • Proven communication, interpersonal, facilitation, and relationship-building skills • Ability to work effectively across all organizational levels and in diverse environments • Demonstrated emotional intelligence and ability to collaborate effectively while leading high-performing teams • Proficiency with Windows-based computer systems • Strong aptitude for learning and applying technology in a business environment • Must meet IRS e-file suitability requirements as defined by IRS Publication 3112 • Willingness to work an irregular schedule as business needs require

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Possible participation in incentive compensation or short-term incentive plans for additional earnings • Continuous learning • Support for life both in and outside of work