Service Delivery Manager

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bswift

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🛡️ Insurance

💰 $51M Private Equity Round on 2014-04

Healthcare • Consulting • Insurance

bswift is a leading provider of benefits administration solutions, offering a comprehensive suite of technology and services to help employers and their employees maximize their health and welfare benefits. By leveraging the latest technology and personalized engagement strategies, bswift enhances healthcare outcomes and employee satisfaction. The company is recognized for its innovative use of AI to facilitate seamless benefits enrollment and improve customer service. Recently, bswift has expanded its capabilities through strategic acquisitions, further solidifying its position as a trusted partner for companies seeking to improve their employee benefits programs.

📋 Description

• Manage and provide technical guidance through implementation of new client websites • Update client sites as requirements change, including benefit class matrices, requirements documents, rates, permissions, field options, site text, and implementation question logs • Test client sites for quality assurance and drive resolution of identified issues • Partner with product management, development, and call center teams to meet client deliverables • Create, manage, and obtain client sign-off on implementation deliverables • Configure systems for annual benefit program changes and client acquisitions • Execute non-automated service delivery processes • Research and resolve client system and process inquiries • Train clients through presentations and demonstrations • Test system functionality and conduct technical and product demonstrations • Triage client tickets within 24 hours and maintain ownership through resolution • Drive process improvements and lead client meetings as needed • Coach and mentor team members • Manage carrier and payroll feed setup and maintenance • Support sales and marketing activities, lead special projects, and develop fulfillment procedures

🎯 Requirements

• Bachelor’s Degree or an equivalent combination of education and experience • 5+ years of direct client-facing experience and/or associate or analyst experience • 2+ years of project management experience • Experience in benefits administration, including benefit plans, eligibility rules, enrollment processes, and client benefit programs • Hands-on experience configuring benefits administration platforms, including plan setup, eligibility rules, rates, permissions, and site configuration • Solid technical background and ability to configure complex systems • Proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables • Strong written and verbal communication skills for technical and non-technical audiences • Exceptional analytical and problem-solving skills • Ability to work in a fast-paced, ambiguous environment while maintaining quality outcomes • High productivity, reliability, and attention to detail • Teamwork, client service, and business-results orientation • Preferred: experience supporting HR technology or SaaS-based benefits administration platforms • Preferred: experience in professional services or client implementation environments

🏖️ Benefits

• Health, dental, and vision plans • Performance-based incentives • Remote-first, office-friendly work environment • Employer-sponsored retirement savings plans • Career growth opportunities through training and resources • Mental health, financial planning, and wellness resources • Supportive culture emphasizing collaboration, open communication, and creative problem-solving • Generous compensation and benefits package