Part Time People Resource Center Representative

🔥 5 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $16 - $24 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

👥 People Operations

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Provide client service through phone, email, and chat communication with inbound callers • Receive, resolve, and document HR and training support requests • Research and resolve escalated cases, associate care cases, and HR systems transactions • Analyze data sources, determine resolutions, document situations, and explain outcomes to associates • Answer calls and support Payroll, Tax Training Support, Benefits, and Timekeeping departments • Resolve complex cases accurately within service level agreements (SLAs), partnering with subject matter experts • Interpret client needs and use software to find resolutions • Deliver accurate, prompt, and professional customer service • Analyze situations, identify actions, and provide guidance or escalation • Collaborate with team members and leaders to exceed case resolution expectations • Ensure data accuracy and use all relevant resources and data sources in case resolution • Identify case volume trends and partner with leadership on resolution • Partner with management on casework, workload, and development • Participate in training and coaching other PRC representatives • Participate in outbound calling campaigns and internal team projects as needed • Participate in on-camera one-to-one and weekly team meetings

🎯 Requirements

• High school diploma or equivalent • Ability to apply mathematical operations • Ability to critically analyze reports • Ability to handle multiple tasks and projects simultaneously • Ability to interact effectively with all levels of the company • Systematic problem-solving through analysis and evaluation of alternative solutions • Ability to work effectively in a diverse work group and collaborate with multiple cross-functional teams • Ability to work independently with a high degree of accuracy, thoroughness, and professionalism • Excellent oral and written communication skills • Minimum 2 years of related work experience • Associate’s degree in business or another related field, or equivalent combination of education and experience (preferred) • Experience with Workday, Human Resources Management Systems (HRMS), iCIMs tracking and onboarding, Dimensions, or other payroll-related systems (preferred)

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Continuous learning and support for well-being • Part-time schedule of 25 to 30 hours per week, adjustable within maximum monthly part-time hours • Remote work