Product Operations Lead

🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $101.2k - $161.9k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working • Translate strategic priorities into actionable plans, coordinating cross-functional initiatives from planning through execution • Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement • Lead change and adoption efforts by developing communications, training, enablement resources, and success measures • Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions • Use Lean, Agile, and DevOps principles to identify improvement opportunities and help teams work more effectively and deliver value faster • Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice • Develop reporting, dashboards, and decision-ready materials tracking objectives, progress, outcomes, dependencies, risks, and key business metrics • Support continuous discovery, analytics, experimentation, and AI enablement by driving adoption of approved practices, standards, tools, and governance requirements • Facilitate cross-functional collaboration through working sessions, ownership clarification, decision documentation, and implementation support across product teams

🎯 Requirements

• 8+ years of experience in Product Operations, Program Management, Product Management, Strategy & Operations, Business Operations, or a related discipline • Experience leading complex, cross-functional programs and initiatives while translating strategy into execution through planning, operational improvement, and change adoption • Working knowledge of modern product practices, including discovery, experimentation, product analytics, Agile, and Lean methodologies • Experience with portfolio management, prioritization, dependency management, product management tools, and product operating rhythms • Experience enabling AI-supported workflows and responsible AI adoption • Strong communication, facilitation, executive storytelling, and stakeholder influence skills, including the ability to drive outcomes without formal authority • Analytical mindset with the ability to leverage data and insights to inform decisions, measure outcomes, and drive continuous improvement • Preferred: Experience in Big 4 consulting environment • Preferred: Experience facilitating PI Planning, quarterly planning, portfolio reviews, or other multi-team planning processes • Preferred: Experience developing enablement programs, training, coaching, or communities of practice • Preferred: Experience with product analytics, experimentation, and dashboards • Preferred: Experience operating in a large, matrixed, enterprise environment

🏖️ Benefits

• Competitive pay • Comprehensive benefits • Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Incentive compensation or short-term incentive plans may provide additional earnings for successful candidates • Continuous learning and support for life inside and outside of work