Senior Quality Assurance Analyst

🔥 12 hours ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $73.4k - $110.1k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead quality efforts across the full development lifecycle • Define and validate business and functional requirements • Develop comprehensive testing strategies, test plans, and test cases • Document defects and provide well-considered workarounds for customer issues • Propose process improvement ideas, implementation strategies, and actionable plans • Design and execute thorough manual test cases • Leverage test automation tools to improve test coverage and efficiency • Perform end-to-end functional testing using manual and automated executions • Investigate production defects and champion customer requirements • Review product documentation and train others on product functionality and testing practices • Design tests reflecting real-world customer usage and customer feedback • Collaborate with User Experience teams to develop usability tests • Provide feedback on marketing requirements documents • Participate in inspection and review processes for non-code deliverables • Create detailed work plans documenting goals, designs, and outcomes • Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 5 years minimum related work experience • Knowledge of manual and automated testing practices • Ability to develop testing strategies, test plans, and test cases • Ability to document defects clearly and thoroughly • Deep product knowledge and test design principles • Ability to perform end-to-end functional testing • Ability to investigate production defects and advocate for customer requirements • Ability to review product documentation for accuracy and clarity • Ability to collaborate with User Experience teams on usability tests • Ability to create, review, and approve requirements and design documentation • Ability to evaluate and prioritize alternative approaches • Ability to create detailed work plans for technical and non-technical audiences

🏖️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • High Performing, Connected Culture

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