Senior Quality Assurance Analyst, Seasonal

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $73.4k - $110.1k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead quality efforts across the full development lifecycle from defining business and functional requirements to validating end-to-end system performance • Develop comprehensive testing strategies, test plans, and test cases in alignment with organizational and industry standards • Document defects clearly and thoroughly, enabling easy reproduction and providing well-considered workarounds for customer issues • Propose and articulate process improvement ideas, including implementation strategies and actionable plans • Design and execute thorough manual test cases based on deep product knowledge and test design principles, ensuring full coverage with efficient resource use • Leverage test automation tools to enhance test coverage and improve testing efficiency • Perform end-to-end functional testing, incorporating both manual and automated test executions to validate system behavior • Act as a customer advocate by investigating production defects and championing customer requirements throughout the development lifecycle • Review product documentation for accuracy and clarity, ensuring it meets customer needs and train others on product functionality and testing practices • Design tests that reflect real-world customer usage, including nuanced scenarios informed by ongoing customer feedback • Collaborate with User Experience teams to develop usability tests and contribute to the creation, review, and approval of requirements and design documentation • Influence marketing requirements documents by providing feedback grounded in deep product knowledge and understanding of customer needs • Participate in inspection and review processes for non-code deliverables, particularly at the requirements documentation stage • Create detailed work plans for individual and project tasks, documenting goals, designs, and outcomes for both technical and non-technical audiences • Evaluate and prioritize alternative approaches to meet objectives effectively and efficiently

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • Ability to anticipate customer needs and match them with appropriate products and services • Ability to collaborate and solve problems effectively with excellent cross-team collaboration and communication skills • Basic understanding of Generally Accepted Accounting Principles (GAAP), accounting theory, and payroll theory/payroll taxation • Comfort with working under pressure in a fast-paced environment • Exceptional verbal and written communication skills, including customer service, listening, negotiation, and presentation • 5 years minimum related work experience • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail • Self-sufficient and self-starter mindset with the ability to prioritize work efficiently • Strong research skills

🏖️ Benefits

• Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage • Can participate in the H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (virtual) fitness center programs • Associate discount program • Automatically enrolled in Business Travel Accident Insurance • Receive Associate Tax Prep benefit