Participant, Patient Access Associate

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $20 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Habitat Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Habitat Health is a healthcare organization focused on empowering older adults to live independently in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), Habitat Health provides comprehensive health insurance coverage and medical and social care services. Their services include transportation, personal care, 24/7 care access, physical therapy, nutrition support, pharmacy and prescriptions, medical care, and social services. Operating in partnership with notable healthcare providers such as Kaiser Permanente, Habitat Health is committed to creating a supportive and inclusive environment for both participants and staff, ensuring the provision of personalized, coordinated care. Founded in 2023, the company aims to enhance the lives of older adults covered by Medicare or Medicaid.

📋 Description

• Schedule appointments for all participants, including harder-to-place, out-of-network, and single case agreement placements, within strict regulatory timeframes • Escalate risks to scheduling timeliness • Triage incoming phone and voicemail communications from participants, caregivers, providers, and care teams • Resolve routine communications and escalate unresolved items • Manage day-of and pre-visit logistics, including confirmation and reminder calls, rescheduling no-shows, and deferring appointments that are not ready to schedule • Prepare and distribute visit documentation, including required records to specialists and schedules to on-site providers • Coordinate with the Medical Records team to confirm visit records are returned and filed in participant charts • Keep appointment status accurate in the system of record and complete handoffs to the Authorizations Coordinator • Serve as a resource and escalation point for Patient Access Associates • Help train and onboard new team members • Protect participant information in accordance with HIPAA regulations and company policy • Work with other departments on cross-functional tasks and projects as needed

🎯 Requirements

• High school diploma or GED required • 2+ years of experience in healthcare scheduling, referral coordination, patient access, or a healthcare call center required • Associate’s degree preferred • Certified Healthcare Access Associate (CHAA) or similar certification is a plus • Experience scheduling specialty or hard-to-place appointments, including out-of-network providers, strongly preferred • Working knowledge of medical terminology and health insurance (Medicare/Medicaid) • Experience with electronic health records (e.g., Epic) and scheduling tools • Proficiency in Microsoft Office • Strong problem-solving, prioritization, and phone communication skills, including handling high call volume • Ability to adapt to changes and learn new systems quickly • Excellent verbal and written communication skills • Strong passion for the mission and empathy for the populations served • Bilingual skills, such as Spanish, preferred • Must comply with applicable infection control protocols, PPE requirements, and vaccination requirements associated with the role and work location • Authorization to work in the United States is verified through E-Verify

🏖️ Benefits

• Health insurance • Life insurance • Participation in the company’s equity program • Paid time off, including vacation and sick leave • Bonus eligibility • Reasonable accommodations for disabilities and sincerely held religious beliefs • Vaccination and infection control accommodations where applicable

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