Clinical Operations Associate – Provider Onboarding

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🏥 Clinical Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Handspring Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

💰 $6.2M Seed Round on 2022-05

Healthcare • Healthcare Insurance • Wellness

Handspring Health is a company dedicated to providing high-quality, evidence-based pediatric mental health care. They offer therapy services to children, adolescents, and young adults across several states, including New York, Connecticut, and Florida, among others. Their licensed therapists are trained in various therapeutic modalities like Cognitive Behavioral Therapy (CBT) and Behavioral Parent Training (BPT) to address issues such as anxiety, depression, and behavioral challenges. Handspring emphasizes accessible care, offering flexible scheduling, virtual sessions, and acceptance of insurance to ensure no waitlists for families seeking help. They focus on delivering tailored treatment plans that engage both the child and their family for holistic growth and resilience.

📋 Description

• Own the onboarding experience for newly hired providers from their first day through their first weeks seeing patients • Welcome new providers and serve as a primary point of contact during onboarding • Lead orientation and training sessions on clinical systems and workflows, including the EHR, scheduling system, and provider portal • Coordinate system access, account setup, and required documentation • Track onboarding progress and proactively resolve blockers • Oversee the Credentialing Specialist to keep provider credentialing on schedule • Own and continuously improve the provider onboarding process as Handspring scales • Identify bottlenecks, gaps, and opportunities for improvement • Develop and pitch new workflows, automation, self-serve resources, or cohort-based training • Collaborate with Clinical Operations, Clinical Services, Product, and other cross-functional partners • Define and track onboarding metrics such as time to first session, training completion, and provider satisfaction • Create and maintain training materials, guides, and process documentation • Collect and synthesize feedback to refine onboarding and training • Support providers and patients/families with clinical-system questions, escalating issues as needed • Contribute to broader clinical operations projects improving provider and patient experience

🎯 Requirements

• 3+ years of experience in clinical operations, ideally at an early-stage digital health company • Experience owning and improving an end-to-end process, ideally during rapid growth • Strong communication skills and ability to make complex systems approachable • Ability to pitch ideas, build buy-in, and drive projects across technical, clinical, and operational teams • Resourceful, organized systems thinker able to identify root causes and design scalable solutions • Comfortable navigating EHRs, provider portals, scheduling tools, CRM platforms, Zoom, Slack, Notion, and Google Workspace • Must be able to work 10am–6pm Pacific Time • Must be based in the United States • Must have U.S. work authorization

🏖️ Benefits

• Handspring equity • Comprehensive health benefits • Generous paid time off • Remote work arrangement