Clinical Operations Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 0%

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Maximus

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Research and resolve discrepancies with provider documents • Review information keyed into the system to verify data accuracy • Monitor data/image quality of scanned documents • Follow established policies and procedures for indexing and imaging • Maintain confidentiality and security of relevant information • Coordinate assessment scheduling • Manage incoming communications • Process and maintain case-related documentation • Provide administrative and customer support across multiple program service lines • Serve as a liaison between families, providers, assessors, and internal program teams • Support phone support, email correspondence, scheduling, document processing, and data entry • Work across multiple systems and support diverse program workflows

🎯 Requirements

• High school diploma, GED, or equivalent required • 0–2 years of relevant experience required • Minimum of 3 years of administrative and/or customer service experience • Proficiency with Microsoft Office applications, including Outlook and calendar management • Strong verbal and written communication skills • Ability to multitask and manage multiple priorities in a fast-paced environment • Strong computer and administrative skills with the ability to navigate multiple systems • Reliable high-speed internet service • Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity • Minimum 5 Mbps upload speeds • Private and secure workspace • Associate's degree preferred • Entry-level proficiency in Microsoft Excel preferred • Experience using Smartsheet preferred • Administrative experience in a healthcare, medical office, Medicaid, or clinical environment preferred • Familiarity with healthcare-related documentation or PASRR, SMRF, or SLF preferred

🏖️ Benefits

• Work/life balance support and flexibility • Performance-based bonuses • Medical, dental, vision, and prescription insurance • Partially funded HSA • Life insurance • Auto, home, renter's, and pet insurance discounts • 401K retirement savings plan with company matching • Paid time off, holidays, and extended sick leave • Short- and long-term disability coverage • Employee Assistance Program (EAP) • Employee recognition platform • Tuition reimbursement • Employee perks and discounts • Wellness programs and resources • Professional development opportunities, including training programs, workshops, and conferences • Employer-paid renewal expenses for licenses and certifications • Company-issued computer equipment

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