Intake Specialist – Outbound

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Hanger, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1861

💼 Consulting

🏭 Manufacturing

🏥 Healthcare

Consulting • Manufacturing • Healthcare

Hanger, Inc. is a purpose-driven company that focuses on empowering human potential by providing advanced orthotic and prosthetic services and solutions. With a commitment to clinical research, innovation, and exceptional customer service, Hanger operates 925 patient care clinics nationwide and is supported by 6,400 employees dedicated to moving lives forward. The company treats approximately one million patients annually, showcasing its significant impact in the healthcare sector.

📋 Description

• Make outgoing calls to patients and schedule various appointment types for multiple locations • Communicate professionally with patients • Appropriately document and confirm requested appointments • Provide excellent customer service • Determine the most appropriate location, clinician, and appointment type needed for each patient • Manage incoming faxes from referral sources • Triage and route general inquiry calls • Contact patients for no-show/rescheduled appointments • Promote the values of Hanger

🎯 Requirements

• High school education or equivalent • Minimum of 2 years of related experience • Minimum good fit for the job, as determined by a skills assessment administered during selection • Strong interpersonal, oral, and written communication skills • Ability to follow written and verbal directions • Resourceful and flexible team player • Working knowledge of HIPAA, medical insurance regulations, and medical terminology • Knowledge of coding, billing, and reimbursement protocols for private payer, state, and federal plans • Proficient computer skills, including Windows-based office technologies such as Word and Excel, Outlook, and automated billing systems • Working knowledge of ICD-9, ICD-10, HCPC/CPT, and other coding • Ability to use office equipment such as fax machine, calculator, and postage machine • General knowledge of state, federal, and regional collection and reimbursement laws • Excellent organizational skills and ability to manage multiple tasks in a fast-paced environment • Enthusiastic and positive attitude • Ability to work independently, exercise creativity, and be attentive to detail • Act with integrity, honesty, transparency, and respect • Keep the patient at the center of everything you do • Foster open collaboration and constructive dialogue • Continuously innovate and respond to change • Focus on superior outcomes and outstanding results

🏖️ Benefits

• Annual bonus: up to 5% of base pay depending on bonus criteria • 8 Paid National Holidays & 4 additional Floating Holidays • PTO that includes Vacation and Sick time • Medical, Dental, and Vision Benefits • 401k Savings and Retirement Plan • Paid Parental Bonding Leave for New Parents • Generous Employee Referral Bonus Program • Mentorship Programs- Mentor and Mentee • Student Loan Repayment Assistance by Location • Regional & National traveling CPO/CO/CP opportunities • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest