Senior Manager, Fraud & Loss

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Happy Returns, a UPS Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🛍️ eCommerce

📦 Logistics

🛒 Retail

eCommerce • Logistics • Retail

Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience.

📋 Description

• Build, direct, and mentor a Fraud & Loss team, including a Fraud & Loss Specialist • Set OKRs, SOPs, and operational performance metrics • Establish enterprise-level loss and fraud management programs • Develop frameworks for retail partners with contractual commitments • Create reporting processes to surface and react to emerging risks • Partner with Product, Engineering, and Operations teams to translate data into automated product fixes and risk controls • Drive end-to-end execution of company-wide loss and fraud prevention initiatives • Serve as the ultimate escalation point and policy owner for high-value or complex risk events • Present loss trends, system vulnerabilities, and financial impact analyses to leadership and enterprise retail partners

🎯 Requirements

• 5+ years of progressive experience in fraud, loss prevention, and/or operational risk • 2+ years of direct people management experience building, scaling, and mentoring high-performing risk or operations teams • Exceptional analytical skills • Ability to synthesize raw data, complex transaction logs, and external partner datasets into actionable strategies • Advanced SQL/Excel/BI tool experience preferred • Demonstrated success partnering with Product and Engineering teams to translate risk observations into product requirements • Bachelor’s degree in Business, Supply Chain, Data Analytics, or a related field • Must be authorized to work in the U.S. • Visa sponsorship is not offered for this role

🏖️ Benefits

• Potential for travel • Equal opportunity employment • No visa sponsorship offered